Scheduling Representative I

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative in Abilene, TX to manage patient appointments following medical practice procedures. The role may involve tasks integrated with reception, registration, or medical assisting duties.

The position requires a high school diploma or GED and at least one year of scheduling experience. Strong communication with physicians and staff is essential to ensure smooth patient flow.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in an appointment scheduling position.
• Familiar with scheduling procedures in medical practice.
• Ability to communicate with physicians about scheduling preferences.
• Maintain master appointment schedule via manual or computerized means.
• Produce reports about appointment patterns as needed.
• Multitask effectively with calls, in-office patients and staff.
• Communicate calmly and clearly with patients during emergencies.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Coordinate scheduling with reception/registration staff when needed.
• Maintain accurate appointment schedules and related reports.
• Communicate scheduling information clearly to patients.

Skills

Scheduling

Customer Service

Effective Communication

Multitasking

Reports & Analytics

Scheduling Systems

Education

High School Diploma or GED

Tools

Manual Scheduling

Computerized Scheduling Systems

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately

Designated Driver

• No