Scheduling Rep, Hendrick Clinic Southside

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative to arrange patient appointments after medical procedures. You will work with physicians and clinical staff to schedule efficiently, manage the master calendar, and prepare reports on scheduling patterns.

Ideal candidates have a high school diploma or GED and at least one year in scheduling. Strong communication and customer-service skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in appointment scheduling.

Responsibilities

• Make appointments for patients following medical procedures.
• Collaborate with reception, registration, or medical assistant roles as needed.
• Maintain master appointment schedule and generate reports on patterns.

Skills

Scheduling knowledge

Scheduling systems

Customer service

Communication with physicians

Multitasking

Report generation

Situational analysis

Education

High school diploma or GED

Tools

Scheduling software

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized meansSkill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately