Scheduling Coordinator

Jobtailor; Marlton (NJ); On-site; USD 24,796 - 30,307; Full time

Job summary

Jobtailor is seeking an Administrative Healthcare Scheduler in Marlton, NJ. You will coordinate patient appointments in line with provider availability, manage high-volume calls, and ensure timely communications with patients and referring sources.

The ideal candidate has a High School diploma (GED acceptable) and prior administrative healthcare experience, with strong attention to detail and excellent written and verbal communication skills.

Qualifications

• Experience coordinating patient appointments.
• Attention to detail in administrative tasks.
• Ability to navigate multiple software databases.
• Maintains calm and friendly demeanor with patients and staff.
• Strong written and verbal communication skills.

Responsibilities

• Schedule and manage patient appointments per provider availability.
• Handle calls, messages, and voicemails, routing as needed.
• Update patient insurance and account details at scheduling.
• Notate patient charts accurately and keep records up to date.
• Process insurance preauthorizations when required.

Skills

Scheduling

Communication

Data entry

Multitasking

Education

High School diploma

Associate or Bachelor's degree preferred

Job description

Responsibilities

• Scheduling patient appointments in adherence to Provider availability/area.
• Prioritize urgent appointment task and schedule them accordingly.
• Assures that all messages are completed and distributed appropriately.
• Reschedules patient appointments as needed.
• Reviews and updates patient insurance information.
• Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service.
• Displays excellent communication skills.
• Reaches out to referring sources for patients expressing difficulty with scheduling.
• Updates account information at the point of scheduling.
• Maintains provider daily appointment quota.
• Has new patients scheduled within 3-5 business days.
• Insurance preauthorization.
• Places calls to the patients for the providers when needed.
• Handles voicemails daily and ensures all inquiries are handled properly.
• Correctly notate patient charts to maintain up to date accuracy.

Requirements

• High School Diploma / GED required; Associate or Bachelor's Degree preferred.
• Administrative healthcare experience preferred.
• Attention to detail.
• Ability to navigate several software databases throughout the day.
• Maintain a calm and pleasant demeanor with patients and staff.
• Effective communication across various mediums of communication with staff and patients.
• Strong written skills.
• Capable of managing high volumes of phone calls.