Scheduling Representative

Raphael Health Center Inc; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Raphael Health Center Inc is seeking a highly organized Medical/Dental Scheduler to join our Indianapolis team. The Scheduling Representative will handle appointment bookings, verify details, and coordinate with clinicians to ensure timely patient care.

Strong communication, familiarity with Windows-based programs and EMR systems preferred. High school diploma required, plus 2 years’ clinic scheduling experience.

Qualifications

• High school diploma or equivalent.
• Two years’ work experience with medical practice or clinic administration.
• Knowledge of medical terminology.
• Exceptional verbal communication and customer service skills.
• Ability to prioritize, problem solve and multi-task.
• Medical billing and EMR experience preferred.

Responsibilities

• Schedule appointments for patients.
• Coordinate with medical staff to ensure timely care.
• Communicate with patients to confirm appointments and provide information, including insurance verification.

Skills

Verbal communication

Customer service

Multitasking

Education

High school diploma

Tools

EMR system

Windows-based programs

Job description

Job Title: Scheduling Representative

We are seeking a highly organized and detail-oriented Medical/Dental Scheduler to join our team. The Medical/Dental Scheduler will be responsible for scheduling appointments, coordinating with medical staff, and ensuring that patients receive the care they need in a timely and efficient manner.

Responsibilities

• Schedule appointments for patients
• Coordinate with medical staff to ensure that patients receive the care they need
• Communicate with patients to confirm appointments and provide necessary information, scheduling including the verification of patient insurance eligibility and entry of patient insurance
• Maintain accurate and up-to-date records of patient appointments and medical staff schedules
• Ensure that all scheduling is done in a timely and efficient manner
• Provide excellent customer service to patients and medical staff
• Collect Patient Payments
• Answer telephones, take messages, and direct telephone calls as appropriate
• Collect data updates and enter into system
• Check Voicemails
• Scan paperwork into charts
• Create batches to post payments
• Schedule appointments with Financial Counselor if needed
• Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers
• Attend regularly scheduled staff meetings
• Maintain neat and orderly work area
• Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements
• Treat patients, visitors and coworkers with respect and dignity
• Provide coverage for absent team members
• Other duties as assigned including, but not limited to, medical records

If you are a highly organized and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity as a scheduling representative.

Requirements

Required Education, Certification, Experience and Skill:

• High School diploma or equivalent
• Demonstrated experience with Windows-based programs
• Exceptional verbal communication and customer service skills
• Knowledge of Medical terminology
• Ability to prioritize, problem solve and multi-task
• Two years’ work experience with medical practice or clinic administration
• Medical billing and use of an electronic medical records (EMR) system experience preferred