Scheduling Rep, Hendrick Clinic South Internal Med

Hendrick Health; Abilene (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to arrange patient appointments in line with medical practice procedures. The role may be integrated with receptionist or medical assistant duties as needed.

Responsibilities include coordinating with physicians on scheduling preferences, maintaining the master appointment calendar, and delivering patient-friendly service while handling multiple tasks efficiently in a clinical setting.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in appointment scheduling.
• Knowledge of scheduling systems (manual or computerized).
• Strong customer service principles and techniques.

Responsibilities

• Schedule patient appointments following medical practice procedures.
• Communicate scheduling preferences with physicians/clinicians.
• Multitask effectively across in-person and phone communications while maintaining courtesy.

Skills

Scheduling systems

Customer service

Communication with physicians

Multitasking

Data reporting

Medical practice protocols

Education

High school diploma / GED

Job description

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position; e.g.; receptionist/registration clerk or medical assistant.

JOB REQUIREMENTS

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position.

Required Licenses/Certifications

Required Skills; Knowledge; and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.