Scheduling Representative I

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative to manage patient appointments following medical practice procedures. This role may be integrated with reception or medical assisting duties as needed to ensure smooth patient flow.

The position requires strong knowledge of scheduling systems, excellent customer service, and the ability to multitask under pressure while communicating clearly with patients and clinicians.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in appointment scheduling.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively; dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Responsibilities

• Schedule appointments for patients following medical practice procedures.
• Coordinate with physicians/clinicians about scheduling preferences.
• Maintain master appointment schedule via manual or computerized means.
• Produce reports about appointment patterns as needed.
• Handle phone calls and in-office patients, staff, and others pleasantly.

Skills

Scheduling systems

Customer service

Communication with clinicians

Master appointment schedule

Reporting on appointment patterns

Multitasking

Calm communication in emergencies

Situational analysis

Education

High school diploma or GED

Tools

Scheduling software

Job description

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist; registration clerk; or medical assistant.

JOB REQUIREMENTS

Minimum Education

• - High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• - Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills; Knowledge; and Abilities

• - Knowledge of medical practice protocols related to scheduling appointments
• - Knowledge of manual/computerized scheduling systems
• - Knowledge of customer service principles and techniques
• - Skill in communicating effectively with physicians/clinicians about scheduling preferences
• - Skill in maintaining master appointment schedule via manual or computerized means
• - Skill in producing reports about appointment patterns as needed
• - Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly
• - Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• - Ability to analyze situations and respond appropriately

Designated Driver

• - No

OSHA Category

• - 1 - High Risk