Patient Scheduling Coordinator

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to manage patient appointments following medical procedures. The role may also blend with receptionist, registration clerk, or medical assistant duties.

Candidates need a high school diploma or GED and at least one year of scheduling experience. Strong knowledge of scheduling protocols, customer service, and the ability to multitask and communicate clearly with physicians and patients are essential.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma or GED

Tools

Scheduling software

Manual scheduling

Computerized scheduling systems

Job description

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to manage patient appointments following medical procedures. The role may also blend with receptionist, registration clerk, or medical assistant duties.

Candidates need a high school diploma or GED and at least one year of scheduling experience. Strong knowledge of scheduling protocols, customer service, and the ability to multitask and communicate clearly with physicians and patients are essential.