Scheduling Rep, Hendrick Clinic South General Surgery

Hendrick Health; Abilene (TX); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to coordinate patient appointments following medical practice procedures. The role may sit within reception, registration, or medical assistant duties as needed.

You will use manual and computerized scheduling systems, communicate with physicians about scheduling preferences, and produce routine reports on appointment patterns while maintaining a courteous, efficient patient experience.

Qualifications

• High school diploma or GED is required.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of scheduling protocols and customer service principles.
• Ability to multitask with schedules, patients, and staff.
• Ability to communicate clearly with physicians/clinicians about scheduling.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Maintain master appointment schedule via manual or computerized means.
• Generate reports about appointment patterns as needed.
• Communicate calmly with patients during ill or emergency circumstances.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Attention to detail

Medical scheduling knowledge

Reporting skills

Education

High school diploma or GED

Tools

Scheduling systems

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately