Scheduling Navigator (Temporary)

State of South Carolina; South Carolina; On-site; USD 25,000 - 30,000; Full time

Job summary

Midlands Technical College hires Scheduling Navigators to assist students with advising-related actions, including booking appointments, course registration, and updating programs of study.

The role supports students on campus and virtually via Teams and email, emphasizing thorough documentation and outcome reporting to help students succeed across campus.

Qualifications

• Bachelor's degree in a related field plus one year of relevant program experience; or associate's degree plus three years in customer service; or high school diploma plus five years in customer service.

Responsibilities

• Assist students with booking appointments, registering for courses, modifying registrations, and updating programs of study.
• Provide in-person on campus, via Teams, and email support; ensure thorough documentation and regular reporting of outreach and outcomes.

Skills

Schedule coordination

Customer service

Communication

Microsoft Office

Education

Bachelor's degree in related field

Associate's degree in related field

High school diploma

Tools

CRM

Microsoft Outlook

Microsoft Word/Excel

Job description

Job Responsibilities

Scheduling Navigators play a critical role in helping students take important actions before and after their advising appointment. This individual will work with all Schools of Study and work with the Academic and Career Advisors to help the students book appointments, register for courses, modify their registrations, update their programs of study, connect with essential college supports, support Mandatory New Student In-Person Program Orientation, and more. This position will support students in-person on campus, via Teams, and email. Thorough documentation and regular reporting of both outreach and outcomes is essential. This position may work non-traditional hours and requires a great deal of flexibility, on-the-spot thinking, and understanding of the College at large

Job Responsibilities

Scheduling Navigators play a critical role in helping students take important actions before and after their advising appointment. This individual will work with all Schools of Study and work with the Academic and Career Advisors to help the students book appointments, register for courses, modify their registrations, update their programs of study, connect with essential college supports, support Mandatory New Student In-Person Program Orientation, and more. This position will support students in-person on campus, via Teams, and email. Thorough documentation and regular reporting of both outreach and outcomes is essential. This position may work non-traditional hours and requires a great deal of flexibility, on-the-spot thinking, and understanding of the College at large

This position will be located on either Midlands Technical College Airport or Beltline Campus

Minimum And Additional Requirements

Bachelor's degree in a related field plus one (1) year relevant program experience; or associate's degree in a related field plus three (3) years work experience in a customer service setting or a high school diploma plus five (5) years work experience in a customer service setting.

Preferred Qualifications

Prior experience in a higher education setting, especially in a student services area. Prior experience with advising technologies, a CRM, or other customer/student support documentation platforms. Must be dependable, prompt, flexible, articulate, well-organized, and able to exercise sound judgement. Some evening and/or weekend work at other campuses is required. Working knowledge of Microsoft Office, with a focus on Outlook, Word, and Excel, is required.