Information Specialist (Two Vacancies - Temporary)

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Midlands Technical College in South Carolina is seeking a customer service-focused professional to support students and staff. The role involves handling inquiries in-person, by phone, and in writing, registering students, and processing payments at the Harbison Campus.

The ideal candidate will have an associate degree with two years of customer service experience, or a high school diploma with three years of relevant experience, and strong written and verbal communication skills.

Qualifications

• Associate degree and two years of relevant customer service experience, or a high school diploma and three years of relevant customer service experience.
• Must absorb a large amount of detailed information and apply knowledge quickly.
• Willingness to work at any campus or location as needed (including weekend events).

Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Education

Associate degree

High school diploma + 3 years experience

Tools

Colleague

MS Office Suite

Job description

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Job Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

This position will be located on Midlands Technical College Harbison Campus

Minimum And Additional Requirements

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills:

• Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.
• Must be willing and able to work at any campus or location as needed (including weekend events).
• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

Preferred Qualifications

• Experience with Colleague
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)