Scheduling Navigator (Temporary)

State of South Carolina; West Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Midlands Technical College is seeking a Scheduling Navigator to help students take actions before and after advising appointments. You will assist with booking, course registration, and program updates, collaborating with Academic and Career Advisors to connect students with college supports.

The role supports in-person on campus, via Teams, and by email. A related degree with experience in customer service or a high school diploma with extensive service work is required, with occasional

Qualifications

• Bachelor's degree in a related field with 1 year of experience or associate degree with 3 years of experience in a customer service setting.
• High school diploma with 5 years of customer service experience acceptable.
• Prior experience in higher education and with advising technologies or CRMs preferred.

Responsibilities

• Assist students with scheduling appointments and navigating registration processes.
• Coordinate with Schools of Study and Academic/ Career Advisors to support student actions before/after advising.
• Document outreach and outcomes; generate regular reports.
• Possibly work non-traditional hours and at multiple campuses as needed.

Skills

Customer service

Communication

Organization

Education

Bachelor's degree in related field

Associate's degree in related field

High school diploma

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Scheduling Navigators play a critical role in helping students take important actions before and after their advising appointment. This individual will work with all Schools of Study and work with the Academic and Career Advisors to help the students book appointments, register for courses, modify their registrations, update their programs of study, connect with essential college supports, support Mandatory New Student In‑Person Program Orientation, and more. This position will support students in‑person on campus, via Teams, and email. Thorough documentation and regular reporting of both outreach and outcomes is essential. This position may work non‑traditional hours and requires a great deal of flexibility, on‑the‑spot thinking, and understanding of the College at large

This position will be located on either Midlands Technical College Airport or Beltline Campus

Bachelor's degree in a related field plus one (1) year relevant program experience; or associate's degree in a related field plus three (3) years work experience in a customer service setting or a high school diploma plus five (5) years work experience in a customer service setting.

Prior experience in a higher education setting, especially in a student services area. Prior experience with advising technologies, a CRM, or other customer/student support documentation platforms. Must be dependable, prompt, flexible, articulate, well‑organized, and able to exercise sound judgement. Some evening and/or weekend work at other campuses is required. Working knowledge of Microsoft Office, with a focus on Outlook, Word, and Excel, is required.