Program Assistant (Temporary)

State of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Midlands Technical College seeks a customer-focused Information Center specialist to assist prospective and current students, faculty, staff, and visitors. You will provide clear guidance via in-person interactions, phone, and live chat on enrollment processes, assessments, course requirements, advisement, and college services.

The role is located at the Midlands Technical College Beltline Campus and requires strong Microsoft Office skills, organization, and the ability to handle multiple tasks

Qualifications

• A bachelor's degree and one year of relevant customer service experience or higher education experience; or an associate's degree and three years of relevant customer service experience or higher education experience; or a high school diploma and five years of relevant customer service experience or higher education experience.
• Proficient in Microsoft Office applications; strong organizational and time management skills.
• Ability to absorb and apply procedural information and manage multiple tasks simultaneously.
• Excellent oral and written communication; ability to work independently with minimal supervision.
• Commitment to accuracy, attention to detail, and working effectively in a diverse environment.
• Ability to collaborate across departments and seek support when needed.

Responsibilities

• Provide clear, accurate guidance on enrollment, advisement, and college services to students, staff, and visitors.
• Support students through in-person interactions, phone, and live chat as the Information Center’s primary contact point.
• Assist with enrollment processes, assessments, course requirements, and registrar services.
• Operate with professionalism, maintain accurate records, and uphold high customer service standards.

Skills

Microsoft Office

Organizational skills

Time management

Data entry

Clear communication

Independent work

Attention to detail

Team collaboration

Education

Bachelor's degree or higher

Associate's degree

High school diploma

Job description

Job Responsibilities

The Information Center serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related inquiries. The individual in this role will primarily support students through in-person interactions, phone calls, and live chat. The primary responsibility is to provide clear, accurate, and professional guidance on a range of topics, including the enrollment process, assessment testing, course requirements, advisement and registration, and both credit and non-credit college services.

Job Responsibilities

The Information Center serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related inquiries. The individual in this role will primarily support students through in-person interactions, phone calls, and live chat. The primary responsibility is to provide clear, accurate, and professional guidance on a range of topics, including the enrollment process, assessment testing, course requirements, advisement and registration, and both credit and non-credit college services.

This position will be located on the Midlands Technical College Beltline Campus.

Minimum And Additional Requirements

A bachelor's degree and one (1) year of relevant customer service experience or experience in higher education; or an associate's degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in higher education.

Preferred Qualifications

• Proficient in Microsoft Office applications.
• Strong organizational and time management skills.
• Ability to absorb and apply a large volume of procedural information.
• Capability to manage multiple tasks and projects simultaneously.
• Familiarity with clerical duties and data entry processes.
• Effective oral and written communication skills.
• Ability to work independently with minimal supervision.
• Attention to detail and accuracy.
• Capacity to work effectively in a diverse, multi-ethnic, and multicultural environment, engaging with students, faculty, and staff.
• Willingness to seek support when needed and apply effective coping strategies.
• Collaborative mindset, working well within teams and across departments.
• Consistently upholds and maintains high performance standards.