Scheduling Manager: Client Relations & Ops Lead

Garda World Security; Wauwatosa (WI); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability insurance

Life insurance

Job summary

GardaWorld Security Services in the United States is seeking a Scheduling Manager to oversee client-site schedules, staffing and payroll, while building strong client relationships and maintaining high service standards.

You will manage daily security operations, coordinate recruiting and training, and ensure compliance with contracts and regulations, while supporting growth and efficiency initiatives. This role requires reliability, independence, and flexibility to meet client needs.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• High school diploma or equivalent.
• Minimum of two years of management experience, and five years of security experience.
• Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Must have scheduling/compliance experience.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Ensure client site schedules are up-to-date.
• Participate in recruiting, training, and developing staff.
• Oversee a book of business, client relationships, security ambassadors, etc.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Customer service

Financial reporting

Relationship management

Problem solving

Education

High school diploma or equivalent

Job description

GardaWorld Security Services in the United States is seeking a Scheduling Manager to oversee client-site schedules, staffing and payroll, while building strong client relationships and maintaining high service standards.

You will manage daily security operations, coordinate recruiting and training, and ensure compliance with contracts and regulations, while supporting growth and efficiency initiatives. This role requires reliability, independence, and flexibility to meet client needs.