Scheduling Manager

Garda World Security; Wauwatosa (WI); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability insurance

Life insurance

Job summary

GardaWorld Security Services in the United States is seeking a Scheduling Manager to oversee client-site schedules, staffing and payroll, while building strong client relationships and maintaining high service standards.

You will manage daily security operations, coordinate recruiting and training, and ensure compliance with contracts and regulations, while supporting growth and efficiency initiatives. This role requires reliability, independence, and flexibility to meet client needs.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• High school diploma or equivalent.
• Minimum of two years of management experience, and five years of security experience.
• Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Must have scheduling/compliance experience.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Ensure client site schedules are up-to-date.
• Participate in recruiting, training, and developing staff.
• Oversee a book of business, client relationships, security ambassadors, etc.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Customer service

Financial reporting

Relationship management

Problem solving

Education

High school diploma or equivalent

Job description

Be the Difference: Start your Journey as a Scheduling Manager at GardaWorld Security Services!

As the Scheduling Manager in Wauwatosa, Wisconsin, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. We're looking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships. Join us and be a part of something extraordinary!

What’s in it for You

• Competitive Salary: $60,000.00 - $67,000.00 / year
• Work Site Location: Wauwatosa, WI, with occasional local market travel
• Schedule: Monday - Friday 8:00 am - 5:00 pm, with occasional weekends required; must be flexible outside of business hours
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Ensure client site schedules are up-to-date.
• Participate in recruiting, training, and developing staff.
• Oversee a book of business, client relationships, security ambassadors, etc.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States
• Able to pass an extensive screening process
• A high school diploma or equivalent
• A minimum of one (2) year of management experience, and 5 years of security experience
• Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Must have scheduling/compliance experience
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Your Skills and Competencies:

• Ensure high standards of customer service.
• Understand and interpret financial reports.
• Develop and maintain effective professional relationships.
• Problem-solve independently in fast-paced environments.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.