Scheduling Manager

BAYADA Home Health Care; Ardmore (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Competitive salary

Medical, dental, vision insurance

Tuition reimbursement

401(k) with company match

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Wynnewood, PA Assistive Care office. The role focuses on coordinating client services, scheduling, staffing, and building strong client and referral partner relationships to ensure exceptional care experiences.

In this position you will supervise staff, monitor performance metrics, and collaborate with Clinical Managers, while contributing to office growth and high-quality, compassionate home health care delivery.

Qualifications

• Bachelor's degree preferred.
• Healthcare or home care experience preferred.
• Prior supervisory or leadership experience is a plus.
• Proficiency with computer systems and EMR.

Responsibilities

• Coordinate client services and scheduling.
• Support staff and ensure high-quality client experiences.
• Build relationships with clients and referral partners.
• Monitor operational and financial performance metrics.
• Collaborate with Clinical Managers to support field staff.
• Ensure compliance with company policies and quality standards.
• Contribute to office growth initiatives.

Skills

Bachelor's degree

Healthcare experience

Supervisory experience

EMR proficiency

Strong communication

Education

Bachelor's degree preferred

Tools

EMR software

Job description

Client Services Manager, Assistive Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wynnewood, PA Assistive Care office.

Are you looking for a rewarding career opportunity with a growing healthcare organization? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, service-oriented professional to join our team and play a key role in coordinating care, supporting staff, and ensuring exceptional client experiences.

As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality home care services for clients
• Manage the coordination of client care and address emergent scheduling needs
• Maintain and grow your assigned caseload through relationship-building and outstanding service
• Develop and nurture relationships with clients, referral sources, payors, and community organizations
• Foster strong communication and collaboration among office and field staff
• Monitor and manage key operational and financial performance metrics
• Partner with Clinical Managers to provide support, supervision, and guidance to field employees
• Assist in maintaining compliance with company policies and quality standards
• Contribute to office growth initiatives and operational excellence

Qualifications:

• Bachelor's degree preferred
• Previous medical office, healthcare, or home care experience preferred
• Prior supervisory or leadership experience is a plus
• Proven track record of taking on increasing responsibility and achieving goals
• Strong desire for professional growth and career advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary
• Comprehensive medical, dental, prescription, and vision insurance
• Generous paid time off
• Tuition reimbursement opportunities
• 401(k) with company match
• Ongoing training and professional development
• Career advancement opportunities within a growing organization
• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized by
  • Newsweek’s Best Place to Work for Diversity
  • Newsweek’s Best Place to Work for Women
  • Newsweek’s Best Place to Work (overall)
  • Newsweek’s Best Place to Work for Women and Families
  • Glassdoor Best Places to Work
  • Forbes Best Places to Work for Women
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
  • To learn more about BAYADA Home Health Care benefits, visit: https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.