Scheduling Dispatcher

Mettler Toledo AG; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Mettler Toledo AG is seeking a Scheduling Analyst - Dispatcher to join their team in Columbus. This role focuses on organizing the daily schedules of Field Service Technicians, ensuring outstanding customer service and operational efficiency.

You will coordinate assignments to meet customer needs and optimize field service productivity. The ideal candidate possesses strong organizational skills and an ability to adapt to changing priorities. Join us to help drive operational excellence!

Qualifications

• Strong organizational and multitasking skills.
• Ability to adapt to changing priorities and demands.

Responsibilities

• Organize and optimize daily schedules of Field Service Technicians.
• Monitor and adjust technician assignments based on service requests.
• Coordinate maintenance visits with customers and communicate schedule changes.

Job description

We’re seeking a Scheduling Analyst - Dispatcher to join our Columbus-based team. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.

What You’ll Do

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.