Scheduling Dispatcher

Mettler-Toledo, Inc.; Nutley (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Gym discount program

Tuition reimbursement

Paid time off

Flexible spending

Disability insurance

Life insurance

Employee Assistance Program

Domestic partner benefits

Job summary

Mettler-Toledo, Inc. in Nutley, NJ is seeking a Scheduling Analyst - Dispatcher to organize and optimize daily schedules for Field Service Technicians, ensuring top service levels and efficient operations.

You will schedule and route technicians, monitor assignments, coordinate with customers, support service order closure, and continuously evaluate processes to improve productivity and utilization.

Qualifications

• For this role, an associate's degree in business or communications with at least two years of planning or scheduling experience, or five years total experience in planning/scheduling.
• Experience in a field service, logistics, or manufacturing environment is preferred.
• Knowledge of SAP is preferred; proficiency with business systems is valued.
• Strong prioritization and organizational skills with the ability to multitask effectively.

Responsibilities

• Schedule and route Field Service Technicians to maximize efficiency based on priorities and material availability.
• Monitor and adjust technician assignments to accommodate dynamic service requests.
• Contact customers to coordinate planned maintenance visits and communicate changes promptly.
• Collaborate with Field Service Technicians to ensure they have necessary information to fulfill requests.
• Support service order closure by verifying documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity and utilization.

Skills

Prioritization

Organizational skills

Multitasking

Education

Associate's degree in business or communications

Tools

SAP

Excel

Job description

Our Opening and Your Responsibilities

We’re seeking a Scheduling Analyst - Dispatcher to join our New Jersey - based team. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.

Additional responsibilities:

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

What You Need to Succeed

• An associate's degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience
• Experience in a field service or small business environment or similar industry experience a plus.
• SAP knowledge and experience working in the business system is preferred.
• Excellent prioritization and organizational skills and excel at multitasking.
• This is a 5‑day onsite role based at our Nutley office, located at 136 Washington Avenue, New Jersey.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching—all starting on date of hire
• Gym discount program if you elect our Aetna medical coverage
• Tuition reimbursement
• Paid time off, flexible spending, short‑term and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].