Scheduling/Dispatch Coordinator

Tri-County Action Program Inc; Waite Park (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Life insurance

Employee assistance

403b match

Wellness program

Professional development

Job summary

Tri-County Action Program Inc in Waite Park, MN is hiring for a full-time Customer Service and Dispatch Associate. You will answer calls, schedule rides, and coordinate with drivers to ensure safe, timely passenger service.

This role requires strong communication, multitasking, and attention to detail. Hours are 9:45am–6:15pm; starting wage $19.72–$23.67 per hour with benefits including health/dental/life insurance, PTO, holidays, and a 403(b) match.

Bi-lingual is a plus (Spanish, Somali).

Qualifications

• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.

Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Education

HS Diploma or equivalent

Tools

Navigation software

Dispatching systems

Job description

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.

The primary location for this full-time position is Waite Park, with working hours between 9:45am and 6:15pm.

Primary Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Starting wage range for this full-time position is $19.72-$23.67 per hour

• Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!

Qualifications

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Ability to maintain concentration with frequent interruptions in a multi-person office setting.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.
• Bi-lingual, preferred. (Spanish, Somali)