Dispatcher

North America Central School Bus; Palatine (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

North America Central School Bus is seeking a Dispatcher to coordinate daily routing and scheduling, dispatch buses, and support drivers and monitors while serving as a primary communication link with customers. The ideal candidate will handle high-volume calls, manage multiple priorities, and ensure safety and regulatory compliance.

Experience in transportation, strong customer service, and proficiency with MS Office are essential; CDL is preferred.

Qualifications

• Minimum of 3 years' experience in transportation or logistics.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in MS Office and related office applications.
• Ability to learn transportation software and use office equipment.

Responsibilities

• Coordinate daily routing and scheduling for on-time service.
• Dispatch buses and provide route information to drivers.
• Monitor performance and address operational issues.
• Handle high-volume phone and radio communications.
• Support drivers and monitors and assist with payroll and scheduling tasks.

Skills

Multitasking

Customer Service

Communication

MS Office

Transportation software

Scheduling

Education

High school diploma

CDL (preferred)

Tools

Transportation software

MS Office

Job description

Join Our Team!

Are you a problem-solver who thrives in a fast-paced environment? We're looking for a dependable and organized Dispatcher to help keep our transportation operations running safely and efficiently. In this role, you will coordinate daily bus operations, support drivers and monitors, and serve as a key communication link between our team and customers.

What You'll Do

• Coordinate daily routing and scheduling to ensure on-time service delivery.
• Dispatch buses and provide timely support and route information to drivers.
• Monitor service performance and address operational issues as they arise.
• Handle high-volume phone and radio communications.
• Support and coach drivers and monitors regarding service and operational concerns.
• Receive and resolve scheduling, service, and driver-related issues or elevate them as needed.
• Serve as a primary point of contact for customers and contracted clients.
• Assist with payroll processing, driver scheduling, licensing compliance, and hiring activities as needed.
• Identify and resolve student pick-up and drop-off concerns.
• Provide backup driving support when required.
• Complete administrative and clerical tasks related to transportation operations.
• Ensure daily operations comply with company policies, contract requirements, and all applicable federal, state, and local regulations.
• Assist management with special projects and operational initiatives.

Qualifications

Required

• Minimum of 3 years of experience in the transportation industry.
• Strong customer service and communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficient computer skills, including Microsoft Office applications.
• Ability to learn and use transportation software, internet-based systems, and office equipment.
• Ability to work early morning hours and occasional schedule adjustments as business needs require.

Preferred

• High school diploma or equivalent.
• Previous supervisory or management experience.
• Experience in school bus or passenger transportation operations.
• Knowledge of radio dispatch equipment and transportation routing practices.
• CDL with applicable endorsements, or the ability to obtain one.

What We're Looking For

The ideal candidate is:

• Organized and detail-oriented.
• A strong communicator who can remain calm under pressure.
• Customer-focused and solution-driven.
• Dependable, professional, and team-oriented.
• Committed to safety and operational excellence.

Requirements

• Maintain a professional appearance and demeanor.
• Follow all company policies and procedures.
• Adhere to OSHA standards and all applicable federal, state, and local regulations.
• Foster positive working relationships with employees, customers, and community partners.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.