Dispatcher

Ssseva; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ssseva in Norfolk, Virginia is seeking a dispatcher to schedule and manage drivers for medical appointments and meal deliveries. This customer service position includes responsibilities such as dispatching, customer relation functions, and ensuring compliance with health and safety regulations. Candidates should have high school equivalency, experience in dispatching, and good communication skills. The position allows for a hybrid work schedule post-training.

Qualifications

• Ability to work remotely with a hybrid schedule.
• Must possess a valid driver’s license and good driving record.
• Acceptable criminal background check required.

Responsibilities

• Schedule and dispatch Drivers for client delivery and pick up.
• Perform customer relations function for scheduling.
• Respond to inquiries, complaints, and correspondence from customers.

Skills

Route Match computer software

Windows operating system

MS Office including Word, Excel and PowerPoint

Good oral and written communication skills

Education

High School or High School equivalency

Two years previous dispatch experience

Knowledge of State and Federal requirements for private and public transit systems

Job description

Description

Schedule and dispatch Drivers and vehicles for client delivery and pick up for medical appointments and meal delivery services. This is a Customer Service position. Serves as a Scheduler when needed. Cross‑training is provided. Work is performed under general supervision reporting to the Transit Supervisor.

• Dispatches transit drivers daily to schedule and meet client demands with respect to needed equipment.
• Primary contact for transit drivers and answers their questions concerning directions, emergency calls.
• Performs customer relations function for scheduling.
• Performs routine and regular follow up with potential clients.
• Responds to inquiries, complaints and correspondence from customers and the public; investigates and resolves complaints courteously and in a timely manner or refers appropriately.
• Schedules group rides for congregate sites, Day Care sites and special contract services.
• Prepares and reviews daily/weekly/monthly reporting.
• Inventory control of tablets.
• Ensures that Drivers are in proper uniform and reports violations to supervisor.
• Responds to transit vehicle accidents and follows established protocol for reporting and investigating.
• Monitors transit routes and stops to detect violation of regulations and to maximize passenger safety.
• Assists Drivers in resolving problems with vehicle when needed.
• Ensures that Drivers meet and comply with all federal, state and local health and safety regulations.
• Serves as Scheduler and Transit Driver when needed and upon request of supervisor.
• Performs additional tasks as required.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Route Match computer software
• Windows operating system
• MS Office including Word, Excel and PowerPoint
• Ability to work remotely. This position has the flexibility to work a set hybrid schedule with both in office and remote hours, after training is completed

EDUCATION AND EXPERIENCE

• High School or High School equivalency
• Two years previous dispatch experience
• Knowledge of State and Federal requirements for private and public transit systems
• Good oral and written communication skills
• Must possess a valid driver’s license, auto insurance, good driving record, and acceptable criminal background check