Scheduling/Dispatch Coordinator

Tri-County Action Program, Inc.; Waite Park (MN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Life insurance

Employee assistance program

403b retirement savings match

Wellness and professional development

Job summary

Tri-County Action Program, Inc. in Waite Park, MN is seeking an enthusiastic team member to handle customer service, dispatching, and scheduling for a bustling transit support role.

The position requires calm, professional demeanor and strong teamwork to manage varied workloads. Primary responsibilities include answering calls, scheduling rides, coordinating with drivers, and maintaining accurate ride data.

Qualifications

• HS Diploma or equivalency and three years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Bi-lingual, preferred. (Spanish, Somali)

Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Skills

Customer service

Communication

Scheduling

Multitasking

Bi-lingual

Education

HS Diploma or equivalent

Tools

Microsoft Office

Navigation software

Job description

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.

The primary location for this full-time position is Waite Park, with working hours between 9:45am and 6:15pm.

Primary Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Starting wage range for this full-time position is $19.72-$23.67 per hour

• Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!

Qualifications

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Ability to maintain concentration with frequent interruptions in a multi-person office setting.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.
• Bi-lingual, preferred. (Spanish, Somali)