Ride Scheduling & Dispatch Specialist

Tri-County Action Program Inc; Waite Park (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Life insurance

Employee assistance

403b match

Wellness program

Professional development

Job summary

Tri-County Action Program Inc in Waite Park, MN is hiring for a full-time Customer Service and Dispatch Associate. You will answer calls, schedule rides, and coordinate with drivers to ensure safe, timely passenger service.

This role requires strong communication, multitasking, and attention to detail. Hours are 9:45am–6:15pm; starting wage $19.72–$23.67 per hour with benefits including health/dental/life insurance, PTO, holidays, and a 403(b) match.

Bi-lingual is a plus (Spanish, Somali).

Qualifications

• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.

Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Education

HS Diploma or equivalent

Tools

Navigation software

Dispatching systems

Job description

Tri-County Action Program Inc in Waite Park, MN is hiring for a full-time Customer Service and Dispatch Associate. You will answer calls, schedule rides, and coordinate with drivers to ensure safe, timely passenger service.

This role requires strong communication, multitasking, and attention to detail. Hours are 9:45am–6:15pm; starting wage $19.72–$23.67 per hour with benefits including health/dental/life insurance, PTO, holidays, and a 403(b) match.

Bi-lingual is a plus (Spanish, Somali).