Scheduling & Customer Care Specialist

Mills Automotive Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & Profit-Sh?

Job summary

Mills Automotive Group is seeking a friendly Customer Service Representative in Minnesota. You will be the first point of contact for customers, greeting them by phone and in person, scheduling and confirming service appointments, and keeping accurate records.

You will explain services, timing, and expectations while supporting a fast-paced, team-focused environment. This role emphasizes strong communication, organization, dependability, and a calm demeanor during busy periods.

Qualifications

• Excellent communication and a genuine desire to help people.
• Strong organization and attention to detail.
• Professional and dependable with a team mindset.

Responsibilities

• Greet customers over the phone with a friendly and helpful attitude.
• Schedule, confirm, and manage service appointments.
• Answer questions and provide clear information about services, timing, and what customers can expect.
• Keep customer and appointment information accurate and up to date.
• Assist with appointment changes, cancellations, and scheduling needs.
• Follow up with customers as needed to help ensure a positive experience.
• Work closely with the team to keep the day running smoothly.

Skills

Customer service

Communication

Organization

Team player

Calm under pressure

Tech savvy

Punctual

Tools

CRM systems

Computers

Job description

Mills Automotive Group is seeking a friendly Customer Service Representative in Minnesota. You will be the first point of contact for customers, greeting them by phone and in person, scheduling and confirming service appointments, and keeping accurate records.

You will explain services, timing, and expectations while supporting a fast-paced, team-focused environment. This role emphasizes strong communication, organization, dependability, and a calm demeanor during busy periods.