Service Scheduler & Front Desk - Auto Service (Flexible)

Cornerstone Kia; Elk River (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

40 Hour Workweek

Health care options

Dental Insurance

401K with company match

Vision Insurance

Job summary

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler/Receptionist to handle calls, appointments, and customer inquiries in a fast-paced dealership environment. This full-time role emphasizes friendly service, accurate data entry, and professional communication.

You will schedule service appointments, follow up on customer satisfaction, and support sales and service advisors as needed. A high school diploma and 2 years of customer service are required.

Qualifications

• 2 years of customer service experience is required.
• Excellent computer skills are required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer all incoming phone calls or internet leads to schedule appointments.
• Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; document responses and forward to the appropriate advisor or manager.
• Set appointments for recalls and required maintenance; stay proactive in outreach.
• Maintain a professional appearance and demeanor.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler/Receptionist to handle calls, appointments, and customer inquiries in a fast-paced dealership environment. This full-time role emphasizes friendly service, accurate data entry, and professional communication.

You will schedule service appointments, follow up on customer satisfaction, and support sales and service advisors as needed. A high school diploma and 2 years of customer service are required.