Scheduling Coordinator - Hybrid Role with Growth & Benefits

Austin Subaru; Austin (TX); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

401k

Job summary

Austin Subaru in Austin, TX is seeking a full-time Scheduling Coordinator for our Service department. You will manage appointment scheduling, respond to calls, emails, texts, and chats, and direct customers at the service desk.

Hybrid work becomes available after the first 90 days of in-office performance. The role requires clear communication, basic computer skills, and familiarity with CRM/DMS scheduling software.

Qualifications

• Strong customer-service mindset with patience and professionalism.
• Excellent written and verbal communication via phone, email, and chat.
• Typing speed of 45+ words per minute.
• Ability to work autonomously and stay organized under moderate pressure.

Responsibilities

• Handle and respond promptly to incoming calls, emails, texts, and chats.
• Coordinate appointment scheduling and changes, including recalls and cancellations.
• Direct customers at service reception and assist with transportation arrangements.
• Perform outbound calls for reminders and missed appointments.
• Maintain Subaru certification and participate in ongoing training as needed.

Skills

Customer service

Phone & email communication

Bilingual

Typing 45 WPM

Valid driver's license

Tools

CRM/DMS scheduling software

Job description

Austin Subaru in Austin, TX is seeking a full-time Scheduling Coordinator for our Service department. You will manage appointment scheduling, respond to calls, emails, texts, and chats, and direct customers at the service desk.

Hybrid work becomes available after the first 90 days of in-office performance. The role requires clear communication, basic computer skills, and familiarity with CRM/DMS scheduling software.