Scheduling Coordinator: Service - Austin Subaru

Austin Subaru; Austin (TX); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

401k

Job summary

Austin Subaru in Austin, TX is seeking a full-time Scheduling Coordinator for our Service department. You will manage appointment scheduling, respond to calls, emails, texts, and chats, and direct customers at the service desk.

Hybrid work becomes available after the first 90 days of in-office performance. The role requires clear communication, basic computer skills, and familiarity with CRM/DMS scheduling software.

Qualifications

• Strong customer-service mindset with patience and professionalism.
• Excellent written and verbal communication via phone, email, and chat.
• Typing speed of 45+ words per minute.
• Ability to work autonomously and stay organized under moderate pressure.

Responsibilities

• Handle and respond promptly to incoming calls, emails, texts, and chats.
• Coordinate appointment scheduling and changes, including recalls and cancellations.
• Direct customers at service reception and assist with transportation arrangements.
• Perform outbound calls for reminders and missed appointments.
• Maintain Subaru certification and participate in ongoing training as needed.

Skills

Customer service

Phone & email communication

Bilingual

Typing 45 WPM

Valid driver's license

Tools

CRM/DMS scheduling software

Job description

# Scheduling Coordinator: Service - Austin SubaruHot JobAustin Subaru - Austin, TX 78757## OverviewPosition TypeFull Time## DescriptionThe Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.**Check out our Transformational Not Transactional Culture! #TNT**https://www.youtube.com/watch?v=hHUUEfO11N4**Responsibilities/Competencies include but are not limited to:*** Genuine desire to create a world-class experience for customers/co-workers* Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)* Polished, professional, and positive phone and email communication skills* Handling and responding promptly to incoming calls, emails, texts, and online chats* Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations* Complete required outbound calls daily (missed appointments, recalls, customer lists)* Some time will be spent at our service reception desk in which you will be directing customers to the waiting area, advisors, and setting up transportation for customers.* Achieve and maintain Subaru certification* Be available to work onsite at Subaru of Georgetown for training when required* Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)Do you possess the personal qualities listed? If so, then you might be just who we're looking for!**Skills:*** Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)* Moderate understanding of web browser functions* Must be able to type at 45+ WPM (no looking at your hands as you type!)* Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly* Fully written and spoken bilingual a PLUS* Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus* Must have held a valid driver's license for at least 1 year* Must be at least 18 years of age to be considered**Schedule:*** Multiple shifts available between hours of operation: Mon-Friday 7am-7pm, Saturday 8am-6pm, Sunday 8am-2pm.* Coordinators can expect a permanent but flexible schedule, with 2 days off a week, ability to work 1 weekend day.* This is a full-time position. We're extremely accommodating in granting our employees days off when advance notice is given.* Note: After completing the first 90 days in-office, hybrid work opportunity is available.**What to Expect:*** We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.**Compensation:*** Starting at $22 per hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.**Core Values:****Transformational Not Transactional - Be Transformational**1. We do what we say we're going to do2. We encourage and support each other3. We're committed to continuous growth## BenefitsThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.**All Continental Automotive Group Full-Time Employees Receive:*** Employer Paid Dental Insurance* Employer Paid Life Insurance* Employer Paid Medical Insurance* Employer Paid Health Savings Account Contribution* Employer Paid Wellness Clinic* Employer Paid Flu Vaccinations Every Fall* Employer Percentage Matching for 401k* Employer Paid Parental Leave* 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)* 5 Paid Time Off Vacation Days/Year (60 days - 1 year)* 14 Paid Time Off Vacation Days/Year (1 year - 3 years)* 19 Paid Time Off Vacation Days/Year (3 - 7 years)* 24 Paid Time Off Vacation Days/Year (7+ years)* Annual Christmas Bonus Based on Tenure* Annual Christmas Party* Annual Employee Appreciation Dinner* Employee Vehicle Purchase Program* Employee Discounts on Collision Repair, Parts, and Service* Bi-Weekly Pay Periods, Paid on Fridays* Holidays: Thanksgiving, Christmas & New Years* Employer Paid Lunches Every Saturday* Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)* Access to In-House Insurance Agency* Access to In-House Marketing Agency* Voluntary Life Term and Whole Insurance* Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield* $200 Donation to Charity of Your Choice with Approval**We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!***CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].*