Scheduling Coordinator- Home Care

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Employee Recognition Programs

Comprehensive Health Benefits

Generous Paid Time Off

Retirement Benefits

Life Insurance

Mileage Reimbursement

Opportunities for Professional Growth

Employee Assistance Program

Perks Program

Job summary

Personal Touch Home Care is seeking a Scheduling Coordinator to coordinate and schedule patient care in Brooklyn, NY. This full-time, in-person role requires bilingual English and Mandarin or Spanish proficiency and occasional weekend work.

Pay ranges from $21.00 to $25.00 per hour, with opportunities for growth and a supportive benefits package. The coordinator will match clients with caregivers, communicate with families and clinical staff, and ensure regulatory compliance across the care

Qualifications

• Strong communication, written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAX experience preferred.
• 1 to 3 years' experience as a Home Care Coordinator.
• Ability to multitask.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordinate with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and escalation issues to supervisors.
• Perform other duties as assigned.

Skills

Communication

Bilingual

Customer service

Time management

Adaptability

Microsoft 365

HHAeXchange

Home care coordination

Multitasking

Tools

Microsoft 365

Teams

Outlook

Excel

Word

HHAeXchange

Job description

Scheduling Coordinator- Home Care

Brooklyn, NY

Multiple openings available – Seeking bilingual candidates fluent in:

• English & Mandarin Chinese

• English & Spanish

This is a full-time in person position.

You MUST be able to work some weekends, remote.

Pay: $21.00-$25.00 per hour

About Us:With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us:At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

Employee Recognition Programs: We acknowledge and celebrate your contributions.

Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

Mileage Reimbursement: We make sure you're compensated for your business travel.

Opportunities for Professional Growth and Development: Empowering you to thrive and grow.

Employee Assistance Program: Supporting the well-being of you and your family.

Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Home Care Scheduling Coordinator is responsible for coordinating and scheduling patient care. The Home Care Coordinator is responsible for coordinating and overseeing home care services to ensure clients receive timely, high-quality, and compliant care. This role serves as a liaison between clients, caregivers, clinical staff, and external partners, ensuring care plans are implemented effectively and services meet regulatory and organizational standards.

Responsibilities:

• Coordinate the scheduling and ongoing management of home care services.

• Match clients with appropriate caregivers based on home care needs, availability, and skill set.

• Communicate regularly with clients, families, caregivers, and clinical staff.

• Monitor service delivery, address issues, and ensure continuity of care.

• Maintain accurate documentation and ensure compliance with state and agency regulations.

• Respond to client concerns and resolve service-related issues promptly.

• Participate in quality assurance and performance improvement activities.

• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.

• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.

• Accurate and timely documentation in patients' and caregivers' records as applicable.

• Ability to work occasionally on weekends and holidays as needed.

• Identify and escalation issues to supervisors.

• Perform other duties as assigned.

Qualifications:

• Strong communication, skill, both written and verbal.

• Excellent customer service skills.

• Strong time management and organization skills.

• Adaptability and flexibility.

• Proficient in Microsoft 365.

• HHAX experience preferred.

• 1 to 3 years' experience as a Home Care Coordinator.

• Ability to multitask.

Desired Skills and Experiences:

• Home health care experience

• Experience with HHAeXchange Homecare Application

• Call center customer service representative

• Microsoft Office 365 applications:

  TEAMs

  Outlook

  Excel

  Word

Pay: $21.00-$25.00 per hour

Job Type:Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being.