Human Resources Coordinator for Field Employees

Personal Touch Home Care; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Employee Recognition Programs

Comprehensive Health Benefits

Generous Paid Time Off

Retirement Benefits

Life Insurance

Opportunities for Professional Growth

Employee Assistance Program

Perks Program

Job summary

Personal Touch Home Care is seeking a Field HR Coordinator in Brooklyn, NY. The role ensures compliance for caregivers and staff, handling onboarding, licensing, orientation, and competency training. Bilingual Spanish preferred; strong communication and organization are essential.

The position supports payroll, documentation, and audits while maintaining secure records and advancing staff development in a hands-on, in-person setting.

Qualifications

• Bilingual preferred, English and Spanish fluency.
• Excellent communication, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft 365 applications.

Responsibilities

• Conduct and assist in paperwork for orientation.
• Enter and maintain professional/paraprofessional files.
• Review and maintain mandatory employee paperwork.
• Verify licenses, certificates, and compliance items.
• Track compliance status for staff.
• Update personnel information in systems.
• Scan and index documents in the secure portal.
• Coordinate in-services and competency evaluations.
• Assist with internal audits and external audits.
• Provide translations and document support by phone/in-person.
• Assist with payroll and apps for field staff.
• Handle calls and provide customer service.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Time management

Tools

Microsoft 365

HHAeXchange

Job description

Brooklyn, NY

Must be fluent in both English and Spanish

This is a full-time in person position.

Pay: $21.00-$23.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Field HR Coordinator is responsible for the implementation and maintenance of all Federal, State, City and company compliance requirements for all caregivers- (HHA, PCA, HMK, HSK, PA), professional and paraprofessional staff (RNs, RN-Instructors, RN-FFS, LPNs, etc.) to ensure a certified status. The Field HR Coordinator is responsible for the full life cycle of all caregivers, LPNs, RN-FFS, to include on-boarding/off-boarding, licensing, orientation of applicants, both certified as well as those applicants completing the HHA/PCA/ACD and Competency evaluations’ training programs.

Bilingual- Spanish preferred.

Responsibilities:

• Conduct and assist in paperwork completion for and during Orientation.
• Enter new professional and paraprofessional files into the systems.
• Review and maintain all mandatory paperwork of the employee's personnel file.
• Verify compliance related to items such as licenses, certificates, etc.
• Track and monitor compliance status of professional and para-professional staff.
• Update and input personnel information in the systems.
• Verify that all required documentation pertaining to the HHA/PCA/PA/LPN/RN/FFS etc., is properly and accurately scanned into the secured document storage portal.
• Ensure all documents are scanned in a way which is legible for future reference.
• Ensure that all uploaded documentation is properly indexed on DocuWare.
• Schedule professional and paraprofessional staff for In-services, Annual Competency Evaluation (OBRA), physicals and other periodical compliance requirements, to maintain compliance.
• Perform continuous internal audits of personnel files, as per protocol to ensure on-going compliance.
• Assist during external audits, as requested.
• Assist with translations and document completion via phone, in -person, during classes /trainings, etc.
• Assist with Payroll functions/questions.
• Assist with Apps for field staff.
• Call Handling and Customer Service.
• Adhere to the Federal, State, City and Organization’s record keeping care regulations, procedures and standards.
• Comply with all Company’s policies, procedures and code of conduct.
• Perform other tasks as requested.

Qualifications:

• Strong communication, both written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Bilingual preferred.
• Proficient in Microsoft 365.
• HHAeXchange experience preferred.
• Ability to multitask.

Desired Skills and Experiences:

• Home health care experience
• Experience with HHAeXchange
• Call center customer service representative
• Microsoft Office 356 applications: TEAMs, Outlook, Excel, Word
• Bilingual- Spanish

Pay: $21.00-$23.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being.