Human Resources Coordinator for Field Employees

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k plan

Life insurance

Professional growth opportunities

Job summary

Personal Touch Home Care is seeking a Human Resources Coordinator for Field Employees in Brooklyn, NY. This full-time, in-person role will manage onboarding, licensing, and compliance for caregivers and clinical staff across the field, ensuring certified status and accurate documentation.

Fluency in English and Spanish is required, with strong communication, organization, and payroll support experience. The position offers competitive benefits and a collaborative, growth-oriented work

Qualifications

• Fluent in English and Spanish (written and spoken).
• Excellent customer service and communication skills.
• Strong time management and organizational abilities.
• Experience with health care staffing and compliance a plus.
• Proficiency with Microsoft 365 and document management tools.

Responsibilities

• Coordinate onboarding and off-boarding for field staff (caregivers and clinical).
• Enter new staff files into systems and maintain personnel records.
• Verify licenses, certificates and other mandatory documents for compliance.
• Schedule trainings and competency evaluations; track OBRA requirements.
• Assist with payroll questions and field staff apps.
• Handle call center style inquiries and provide responsive service.
• Ensure secure, properly indexed document storage (DocuWare).
• Support translations and document completion as needed.

Skills

Bilingual English/Spanish

Customer service

Strong communication

Time management

Adaptability

Multitasking

Tools

Microsoft 365

DocuWare

HHAeXchange

Job description

Human Resources Coordinator for Field Employees

Brooklyn, NY

Must be fluent in both English and Spanish

This is a full-time in person position. Pay: $21.00-$23.00 per hour

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

Employee Recognition Programs: We acknowledge and celebrate your contributions.

Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

Opportunities for Professional Growth and Development: Empowering you to thrive and grow.

Employee Assistance Program: Supporting the well-being of you and your family.

Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary

The Field HR Coordinator is responsible for the implementation and maintenance of all Federal, State, City and company compliance requirements for all caregivers- (HHA, PCA, HMK, HSK, PA), professional and paraprofessional staff (RNs, RN-Instructors, RN-FFS, LPNs, etc.) to ensure a certified status. The Field HR Coordinator is responsible for the full life cycle of all caregivers, LPNs, RN-FFS, to include on-boarding/off-boarding, licensing, orientation of applicants, both certified as well as those applicants completing the HHA/PCA/ACD and Competency evaluations’ training programs. Bilingual- Spanish preferred.

Responsibilities

• Conduct and assist in paperwork completion for and during Orientation.

• Enter new professional and paraprofessional files into the systems.

• Review and maintain all mandatory paperwork of the employee's personnel file.

• Verify compliance related to items such as licenses, certificates, etc.

• Track and monitor compliance status of professional and para-professional staff.

• Update and input personnel information in the systems.

• Verify that all required documentation pertaining to the HHA/PCA/PA/LPN/RN/FFS etc., is properly and accurately scanned into the secured document storage portal.

• Ensure all documents are scanned in a way which is legible for future reference.

• Ensure that all uploaded documentation is properly indexed on DocuWare.

• Schedule professional and paraprofessional staff for In-services, Annual Competency Evaluation (OBRA), physicals and other periodical compliance requirements, to maintain compliance.

• Perform continuous internal audits of personnel files, as per protocol to ensure on-going compliance.

• Assist during external audits, as requested.

• Assist with translations and document completion via phone, in -person, during classes /trainings, etc.

• Assist with Payroll functions/questions.

• Assist with Apps for field staff.

• Call Handling and Customer Service.

• Adhere to the Federal, State, City and Organization’s record keeping care regulations, procedures and standards.

• Comply with all Company’s policies, procedures and code of conduct.

• Perform other tasks as requested.

Qualifications

• Strong communication, both written and verbal.

• Excellent customer service skills.

• Strong time management and organization skills.

• Adaptability and flexibility.

• Bilingual preferred.

• Proficient in Microsoft 365.

• HHAeXchange experience preferred.

• Ability to multitask.

Desired Skills and Experiences

• Home health care experience

• Experience with HHAeXchange

• Call center customer service representative

• Microsoft Office 356 applications: TEAMs, Outlook, Excel, Word

• Bilingual- Spanish

Pay

$21.00-$23.00 per hour

Job Type

Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other's success and well-being. in making a positive impact on the communities we serve.