Scheduling Coordinator- Home Care

Senior Helpers - Milford; Milford (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Senior Helpers Milford is actively hiring for a full-time coordinator to manage caregiver scheduling, recruiting, and on-call rotation. The role supports client care plans, ensuring coverage while maintaining compliance and profitability.

This in-house position emphasizes teamwork, communication, and patient-focused service within a growing home-care network. With 1+ year in staffing or customer service, you will coordinate care teams, handle documentation, and participate in community

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent verbal and written communication, able to multi-task in a fast-paced environment.
• Experience using multi-line phones and maintaining professionalism under pressure.
• Strong problem-solving abilities for scheduling conflicts.
• Excellent attention to detail.
• Must pass a criminal history background check.

Responsibilities

• Coordinate caregivers based on care plans and client information, maintaining gross profit margin.
• Schedule caregivers and resolve conflicts; ensure coverage for the next business day and weekend.
• Maintain caregiver files and licensing/insurance documents; update WellSky as directed.
• Audit timecards to ensure hours match scheduled hours.
• Enter applicant and employee data into information systems and maintain compliant files.
• Oversee recruiting, interviewing, testing, selection, placement and orientation of new personnel.
• Represent the company at job fairs and community events and other recruitment locations.
• Participate in after-hours on-call rotation, including weekends and holidays.

Skills

Customer service

Scheduling

Recruiting

Communication

Teamwork

Attention to detail

Multi-tasking

Tools

WellSky

Job description

Seniors Helpers is currently accepting applications and we want you!

Benefits and Compensation:

• Competitive Pay –FULL TIME POSITION
• Personally rewarding work environment
• Career Advanced Opportunity
• Bonus and rewards programs to earn more!

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Well SkyCollects new documents as directed, notifies CM when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Inputs complete applicant and employee information into Information System and maintains compliant personnel files.
• Oversees recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
• Represents company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
• Participates in on-call after hours telephone rotation, including weekends and holidays.

Qualifications:

• Minimum of one year in a staffing/recruiting position.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.
• Excellent attention to detail.
• Must pass a criminal history background check.

What Employees are Saying:

• 95% of employees reported that they feel their work has special meaning and “is not just a job”
• 94% of employees reported that they were made to feel welcome when they joined Senior Helpers
• 93% of employees reported that management trusts people to do a good job without watching over their shoulders.

About the Company:

Since 2002, Senior Helpers® is the nation's premier provider of in‑home senior care, with locations all across the country. Senior Helpers has rapidly built a reputation for providing the best in dependable, consistent and affordable non‑medical senior care services. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full‑time

Compensation Package:

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Milford, MA 01757 (Preferred)

Ability to Relocate:

• Milford, MA 01757: Relocate before starting work (Required)
• Providence RI 02908

Work Location: In person