Client Success Caregiver

Senior Helpers - Westford; Westford (MA); On-site; USD 25,141 - 27,552; Full time

Benefits offered by this job

401k

Mileage reimbursement

Employee Discount Program

40 Hrs Paid Sick Time

Job summary

Senior Helpers of Westford is seeking a Client Success Caregiver in Westford, MA with willingness to travel across Middlesex County. The role pays $18.25–$20 per hour and supports both clients and the office team with hands-on caregiving and staffing coverage.

Qualified candidates will have a CNA or HHA certification, at least 1 year of caregiving experience, and strong customer service and communication skills. Travel, driving and confidentiality are essential to daily duties.

Qualifications

• CNA or HHA certification from an approved program.
• Minimum of 1 year hands-on caregiving experience.
• Customer service experience with strong relationship-building skills.
• Excellent communication and problem-solving abilities.
• Valid driver's license and reliable vehicle; willingness to travel throughout the service area.

Responsibilities

• Provide companion and personal care services to clients as needed.
• Cover urgent client needs including new client starts and caregiver call-outs.
• Safely transport clients when appropriate.
• Conduct client check-in visits to ensure satisfaction with services.
• Introduce caregivers to new clients and help ensure smooth transitions.
• Identify opportunities to increase client services and communicate them to the office team.
• Deliver supplies, PPE, and other materials to clients as needed.
• Assist with caregiver training and check in with caregivers during client visits.
• Communicate client concerns and service updates promptly to the office.
• Support the office team and maintain high levels of customer service.

Skills

Customer service

Communication

Problem solving

Organization

Microsoft Office

Driving

Education

CNA or HHA certification

Tools

Microsoft Office

Job description

Position: Client Success Caregiver

Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed

Pay Range: $18.25 - $20/Hr dependent on experience and qualifications

Are you an experienced CNA or HHA who enjoys building relationships, solving problems, and ensuring seniors receive exceptional care? Do you thrive in a fast‑paced environment where no two days are the same?

Senior Helpers of Westford is growing, and we are seeking a Client Success Caregiver to support both our clients and office team by providing hands‑on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and helping ensure every client has an outstanding experience with our agency.

At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in compassion, accountability, and teamwork. If you're passionate about helping seniors while taking on a more dynamic role beyond traditional caregiving, we'd love to hear from you.

Schedule: 40 Hrs/Week Monday to Friday 8am to 4pm

What You’ll Do:

Provide Exceptional Client Care

• Provide companion and personal care services to clients as needed


• Cover urgent client needs including new client starts, caregiver call‑outs, assignment refusals, late arrivals, and other service gaps


• Safely transport clients when appropriate

Support Client Success

• Conduct client check‑in visits to ensure satisfaction with services


• Introduce caregivers to new clients and help ensure smooth transitions


• Identify opportunities to increase client services and communicate them to the office team


• Deliver supplies, PPE, and other materials to clients as needed

Support & Develop Caregivers

• Check in with caregivers during client visits and communicate feedback to leadership


• Assist with caregiver training as directed by our RN or Caregiver Manager


• Distribute educational materials and resources to caregivers

Partner with the Office Team

• Assist with client service needs throughout our service territory


• Communicate client concerns, service updates, and potential issues promptly


• Help maintain the high level of customer service our clients and families expect


• Perform other duties that support quality care and client satisfaction

Why Join Senior Helpers of Westford?

• Collaborative, Supportive Office Team


• 401k


• Dynamic role combining caregiving with client support and office collaboration


• 40 Hrs of Paid Sick Time


• Mileage reimbursement for work‑related travel


• Employee Discount Program


• Work for a nationally recognized Great Place to Work®


• Employee Assistance Program


• Professional growth within a stable and growing organization


• Appreciation Events


• Meaningful work that improves lives every day

What You Need:

• CNA or HHA certification from an approved program


• Minimum of 1 year of hands‑on caregiving experience


• Customer service experience with strong relationship‑building skills


• Excellent communication and problem‑solving abilities


• Highly organized with strong attention to detail


• Ability to prioritize and adapt in a fast‑paced environment


• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly


• Valid driver's license, reliable vehicle, and willingness to travel throughout our service area


• Ability to transport clients when needed


• Clean driving record and ability to pass routine background checks


• Comfortable working independently and as part of a team


• Comfortable working in homes with pets and/or smoking environments


• Maintain confidentiality of client and employee information


• Uphold the Senior Helpers mission, values, and brand standards


• Some After hours and Weekend support is required

Senior Helpers provides non-medical, in‑home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey.

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State or Local Laws