Home Care Scheduler - Full-Time

Guardian Angel Senior Services; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Wellness Time

Travel time between clients

Employee Referral Bonus

Free Training

Growth opportunities

Meaningful work

Job summary

Guardian Angel Senior Services in Worcester, MA is seeking a Home Care Scheduler to organize caregiver schedules and ensure client needs are met with reliable staffing. The role emphasizes coordination, communication with families, and proactive coverage in a fast-paced home care setting.

The ideal candidate will have scheduling or home care experience, strong organizational and communication skills, and the ability to solve problems while maintaining accuracy and attention to detail.

Qualifications

• Prior scheduling, staffing, or home care experience preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Comfortable making calls to caregivers and clients throughout the day.
• Proven problem-solving ability and staying calm in fast-paced settings.
• High attention to detail and accuracy.
• Proficient computer skills; familiarity with scheduling software a plus.

Responsibilities

• Create and maintain caregiver schedules based on client needs and caregiver availability.
• Match caregivers with clients based on availability, skills, experience, and location.
• Handle caregiver call-outs, schedule changes, and coverage needs.
• Communicate with caregivers regarding schedules, assignments, and availability.
• Communicate with clients and families regarding scheduling needs and changes.
• Monitor open shifts and proactively fill staffing gaps.
• Build and maintain strong relationships with caregivers and clients.
• Maintain accurate scheduling records and documentation.
• Collaborate with office and recruiting teams to meet staffing needs.
• Help ensure continuity of care for clients.

Skills

Scheduling experience

Organizational skills

Communication skills

Phone communication

Problem solving

Attention to detail

Computer skills

Team player

Tools

Scheduling software

Job description

Join Our Team at Guardian Angel Senior Services!

Scheduler
Guardian Angel Senior Services - Worcester, MA
Full-Time | Monday-Friday
Schedule: 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM

Are you organized, dependable, and great at multitasking? Guardian Angel Senior Services is looking for a Home Care Scheduler to join our team and help ensure our clients receive the care they need when they need it.

If you enjoy problem-solving, working with people, and thrive in a fast-paced environment, we'd love to hear from you!

Why Join Guardian Angel Senior Services?

• Competitive pay based on experience

• 401(k)

• Health Insurance

• Working Advantage

• Wellness Time

• Travel Time Between Clients

• Employee Referral Bonus

• Free Training

• Supportive team environment

• Opportunities for growth and professional development

• Meaningful work that directly impacts the care our clients receive

What You'll Do

• Create and maintain caregiver schedules based on client needs and caregiver availability.

• Match caregivers with clients based on availability, skills, experience, and location.

• Handle caregiver call-outs, schedule changes, and coverage needs.

• Communicate with caregivers regarding their schedules, assignments, and availability.

• Communicate with clients and families regarding scheduling needs and changes.

• Monitor open shifts and work proactively to fill staffing needs.

• Build and maintain strong relationships with caregivers and clients.

• Maintain accurate scheduling records and documentation.

• Work closely with the office and recruiting team to ensure staffing needs are met.

• Help ensure continuity of care for our clients.

What We're Looking For

• Previous scheduling, staffing, or home care experience preferred.

• Strong organizational and multitasking skills.

• Excellent communication and customer service skills.

• Comfortable making phone calls and communicating with caregivers and clients throughout the day.

• Ability to problem-solve and stay calm in a fast-paced environment.

• Strong attention to detail.

• Computer proficiency; experience with scheduling software is a plus.

• Dependable, motivated, and able to work well as part of a team.

If you're organized, people-oriented, and ready to make a difference behind the scenes, we'd love to meet you!

Guardian Angel Senior Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.