Scheduling Manager

Senior Helpers; Town of Florida (NY); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Life Insurance

Pay On Demand

Bonus structure

Job summary

Senior Helpers is seeking a Scheduling Manager in Stuart to organize delivery and administration of personal care services. Lead a patient-focused scheduling culture and ensure efficient caregiver deployment and client satisfaction.

The role emphasizes on-time scheduling, on-call coverage, and cross-functional collaboration to support growth and client well-being. Join a team dedicated to making a meaningful difference for clients and families.

Qualifications

• High School Diploma or GED is required; Associate degree preferred.
• Experience in customer service is preferred.
• Minimum of one year in staffing/scheduling/logistics is preferred.
• Knowledge of general home care/healthcare staffing is preferred.
• Excellent organization and communication skills.
• Quick-thinking and decision-making skills.
• Team player with strong client interaction and multitasking abilities.
• Experience using multi-line phones in a fast-paced environment.

Responsibilities

• Schedule caregivers based on care plans and client needs.
• Maintain the schedule and ensure shifts are filled at least three days prior.
• Communicate schedule changes promptly to clients and families.
• Track scheduling changes in Wellsky software.
• Participate in on-call rotation approximately two weeks per month.
• Assist in maintaining caregiver files and licenses/insurance documentation.
• Audit time records to ensure hours match scheduled hours.
• Collaborate with supervisor on hiring needs and issue resolution.
• Coordinate back-fill for tardiness or absences and act as the point of contact for families.

Skills

Scheduling

Customer service

Communication

Time management

Problem solving

Multi-tasking

Telephony

Education

High School Diploma or GED

Associate degree preferred

Tools

WELLSKY

Job description

Are you looking for a career with purpose? Senior Helpers of The Treasure Coast a senior home care company is seeking a dynamic Scheduling Manager in our (Stuart) location. The Scheduling Manager is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset.

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software (WELLSKY) for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits time recordson a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Qualifications:

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Benefits:

• Health Insurance
• Dental Insurance
• Short team & Long-term Disability
• Paid Time Off
• Life Insurance
• Pay On Demand
• Bonus structure

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.