Scheduling Coordinator

Senior Helpers; Boulder (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Pay On Demand

Bonus structure

Job summary

Senior Helpers in Boulder is seeking a Scheduling Coordinator to organize the delivery and administration of personal care services, while fostering a supportive environment that drives growth for clients and families.

You will select, schedule, and coordinate caregivers per care plans, handle scheduling conflicts, recruit and onboard caregivers, and ensure timely client communication. This on-site role emphasizes reliability and professional relationships within a positive team culture.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 2 years of healthcare/home health experience.
• Minimum of 1 year in staffing/scheduling/logistics.
• Excellent organization and communication skills.
• Ability to multi-task and work independently.
• Experience using multi-line phones in a fast-paced environment.

Responsibilities

• Schedule caregivers based on assessment and care plan information.
• Oversee caregiver recruiting, interviewing, and selection.
• Oversee caregiver onboarding and orientation.
• Fill in open shifts and manage conflicts.
• Communicate schedule updates to clients/families.
• Track changes in company software and timecards.
• Coordinate back-fill for tardiness or absences.
• Maintain rapport with clients and caregivers.
• Resolve complaints, incidents, and injuries with supervisor.

Skills

Organizational skills

Communication

Problem-solving

Multi-tasking

Phone etiquette

Team player

Customer service

Scheduling

Education

High School Diploma or GED

Associate's degree

Job description

Are you looking for a career with purpose? A leading international senior home care company is seeking a dynamic Scheduling Coordinator in our Boulder location. The Scheduling Manager is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset.

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call-outs" arise. The company schedule must be complete three days before all scheduled shifts.
• Oversee caregiver recruiting, interviewing, and selection as needed.
• Oversee caregiver on-boarding and orientation.
• Fill in open shifts
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Qualifications:

• High School Diploma or equivalent (GED) is required, Associate's degree preferred
• Previous experience in customer service preferred
• 2 years of experience in healthcare, home health, caregiving, or related service industry.
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Benefits:

• Health Insurance
• Paid Time Off
• Pay On Demand
• Bonus structure

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

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