Scheduling Coordinator

Senior Helpers; Cleona (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Vacation + holidays

Medical, dental, life and STD after 30

On-Call Pay

Advancement opportunities

Job summary

Senior Helpers in York, PA is seeking a full-time Scheduling Coordinator to manage caregiver assignments based on care plans, with standard hours Monday–Friday 8am–4pm.

You will coordinate, track, and adjust schedules, handle on-call rotations, and work closely with the Care Manager to ensure seamless client care and caregiver coverage, contributing to a supportive home environment for seniors.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Customer service experience in healthcare staffing.
• Knowledge of healthcare staffing requirements.
• Excellent communication and client interaction skills; able to multi-task.
• Ability to use multi-line phone systems with professionalism.
• Strong problem-solving skills to resolve scheduling conflicts.

Responsibilities

• Schedule caregivers based on assessment and care plans.
• Maintain daily schedules and resolve conflicts or call-outs.
• Record assignments in MatrixCare and report to Care Manager.
• Communicate staffing needs based on client load and location.
• Audit time cards to ensure hours match scheduled hours.
• Participate in on-call rotations and other duties as assigned.

Skills

Communication

Multitasking

Customer service

Team player

Problem solving

Phone handling

Tools

MatrixCare

Job description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 6 YEARS IN A ROW! Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company! We are actively looking for a full time Scheduling Coordinator, based in our York, PA office.

Primary Responsibilities

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• On-Call Pay
• Opportunities for advancement

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of (York) is the company for you.