Scheduling Coordinator (29105)

ExamWorks; Roseland (NJ); On-site; Full time

Job summary

An established industry player is seeking a detail-oriented Scheduling Coordinator to join their team in Roseland, NJ. This full-time role requires exceptional customer service skills and organizational abilities to manage appointment scheduling with clients and physicians effectively. The ideal candidate will thrive in a fast-paced environment, ensuring all client-specific requirements are met while maintaining confidentiality. Join a dynamic team that values quality service and offers competitive benefits, including medical, vision, dental, paid time off, and a 401k plan. If you are passionate about providing excellent support and enjoy working collaboratively, this opportunity is perfect for you.

Benefits

Medical Benefits

Vision Benefits

Dental Benefits

Paid Time Off

401k Plan

Qualifications

• 1+ year experience in customer service or related field preferred.
• Ability to handle multiple phone lines and heavy call volume.

Responsibilities

• Schedule and coordinate appointments with clients and physicians.
• Communicate with clients about scheduling, changes, and cancellations.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Confidentiality

Education

High School Diploma or Equivalent

Tools

IME Centric

Computer

Fax Machine

Copier

Scanner

Telephone

Job description

Job Details

Job Location: Roseland, NJ

Position Type: Full Time

Salary Range: $20.00 - $22.00 Hourly

Travel Percentage: None

Description

Do you have exceptional customer service skills and consider yourself highly organized? If so, our Scheduling Coordinator at our Roseland, NJ office (onsite) may be the role for you!

The Scheduling Coordinator is responsible for scheduling and coordinating appointments with clients, physicians, and examinees. This position ensures client-specific requirements for provider specialty and location are met and that all ancillary services are arranged.

This role is a full-time position with a standard work schedule Monday-Friday 8:00-5:00pm.

ESSENTIAL JOB FUNCTIONS:

• Schedules examinations through IME Centric or office-specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients, and/or examinees regarding any schedule changes. Responsible for submitting client invoices and/or issuing to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e-mails, or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arranges lodging and/or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries, and shipments as needed.
• Participates in various educational and/or training activities as required.
• Performs other duties as assigned.

Qualifications

Scheduling Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail, and more!

• High school diploma or equivalent required.
• Minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.
• Ability to handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Must be able to multitask.
• Ability to follow instructions and respond to upper management's directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities, and use time efficiently.
• Must be able to maintain confidentiality.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management, and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators, and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.