Centralized Scheduling Coordinator - Remote (OR & WA)

PeaceHealth; Vancouver (WA); Remote; Full time

Job summary

An established healthcare provider is seeking a passionate Centralized Scheduling Coordinator to join their dynamic team. This full-time remote position offers the opportunity to support multiple hospital and outpatient departments by coordinating essential surgeries, procedures, and patient care resources. The ideal candidate will possess strong scheduling experience, exceptional customer service skills, and the ability to thrive in a fast-paced environment. With a commitment to caregiver wellbeing, this organization provides a competitive total rewards package, including comprehensive medical coverage and a robust retirement plan. If you're ready to make a difference in patient care, this role is perfect for you.

Benefits

Full medical/dental/vision coverage

403b retirement plan

Paid time off

Employer-paid life insurance

Tuition reimbursement

Wellness benefits

Expanded EAP and mental health program

Qualifications

• Associate Degree or equivalent knowledge required.
• 2+ years of scheduling and health records experience in healthcare.

Responsibilities

• Coordinate surgeries, procedures, exams, and evaluations across multiple departments.
• Serve as the central communication point for scheduling and resource allocation.

Skills

Customer Service

Scheduling

Problem Solving

Critical Thinking

Communication Skills

Education

Associate Degree

Tools

Electronic Medical Records

Microsoft Office

Outlook

Job description

PeaceHealth is seeking a Centralized Scheduling Coordinator - Remote for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $20.65 – $30.97. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

If you love providing stellar customer service on the phone and assisting patients with scheduling, we’d love for you to join us!

Must live within a 2-hour commute from a PeaceHealth facility in the States of Oregon or Washington.

Job Summary

Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities. Facilitates equipment, third party schedules, prior authorization, physicians' schedules and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned.

Details of the position

• Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care.
• Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources.
• Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance.
• Collects and evaluates patient demographic, insurance, clinical and non-clinical information.
• Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams.
• Coordinates and schedules third party resources, equipment, caregivers and providers while maximizing efficiencies.
• Maintains template, block and schedule for multiple hospitals and outpatient departments and resources.
• Identifies inaccuracies and missing data that would affect departments’ financial results.
• Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility.
• Creates and runs reports by department and modality to audit performance.
• Obtains required paperwork and/or electronic form for chart completion.
• Performs other duties as assigned.

What you bring

• Associate Degree Required: Or equivalent knowledge and skills obtained through a combination of education, training and experience
• Minimum of 2 years Required: Scheduling and health records experience in a hospital or healthcare setting.
• Required: Experience with Electronic Medical Records system.
• Must have the ability to work efficiently and responsibly in an environment with multiple demands.
• Excellent customer service and clear and concise telephone skills. (Required)
• Advanced problem solving and critical thinking skills that demonstrate positive outcomes. (Required)
• Knowledge of Outlook and other Microsoft Office applications. (Required)
• Proficient keyboarding and computer skills. (Required)

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally.
• Sedentary work.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.