Customer Advocate

Safelite AutoGlass; Louisiana; On-site; Full time

Job summary

Join a leading auto glass company as a Customer Advocate, where you'll be the first point of contact for customers. This role involves managing administrative tasks, scheduling, and ensuring a memorable customer experience. Enjoy a supportive work environment with a focus on career growth, benefits, and a work-life balance.

Benefits

401(k) plan with company matching

Tailored medical coverage options

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement up to $5,250 annually

Paid training

Qualifications

• 1-3 years of telephone operations or business administration experience.

Responsibilities

• Manage administrative processes and handle inbound calls and emails.
• Confirm and complete work order details including insurance verification.

Skills

Customer Service

Organization

Communication

Education

High School Diploma/GED

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is often the first impression customers have of Safelite. This role involves managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and handling inbound calls and emails. The ideal candidate is organized, energetic, and committed to delivering a memorable experience during every interaction.

What You’ll Get

• Tuesday through Saturday workweek – Sundays & Mondays off
• Starting pay at $16.30/hour
• A benefits package valued at over $10k, including a 401(k) plan with company matching, tailored medical coverage options, paid time off (PTO), company holidays, and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training with all necessary tools and resources
• Opportunities to welcome in-shop customers and resolve concerns efficiently, often creatively
• Managing incoming calls, emails, and faxes regarding service issues, pricing, warranties, commercial accounts, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations
• Confirming and completing work order details, including insurance verification and parts management
• Handling administrative tasks such as buyouts, invoices, work orders, and credit memos
• Reviewing orders from the national contact center and managing dealer part orders and special accounts
• All other duties as assigned

What You’ll Need

• High School Diploma/GED or equivalent
• 1-3 years of telephone operations or business administration experience
• Ability to provide excellent customer service in a fast-paced environment
• Professional appearance and use of personal protective equipment
• Ability to travel up to 10%

Internal associates should apply through Workday. Safelite values diversity and is an equal opportunity employer. Benefits amounts are estimates, and actual values depend on elections during enrollment. Reasonable accommodations will be provided in accordance with laws like ADA, ADEA, and FMLA. Physical and mental demands are illustrated to identify potential needs for accommodations.