Scheduling Coordinator

CareAparent; Woodbury (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

HSA coverage

401k with Employer Match

Growth opportunities

Job summary

CareAparent is seeking a Scheduling Coordinator to manage open shifts for home health aides and nurses in Woodbury, MN. The role focuses on creating high-quality client-care matches and serving as the daily contact for scheduling and care-related inquiries.

This in-office position requires strong customer service, healthcare exposure, and organizational skills. Opportunity for growth, with benefits including medical, dental, vision, and more, plus a 401(k) match.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two (2) years of customer service experience, with minimum of one (1) year of healthcare experience preferred.
• Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.
• Management experience preferred.
• Communication skills (in-person/phone).
• High organizational skills.
• Ability to multitask.
• Ability to navigate and use technology.
• All new hires must pass a background check prior to employment.

Responsibilities

• Schedule all shifts using CareAparent software.
• Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches.
• Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact.
• Perform schedule adjustments as needed based on daily calendar activity.
• Communicate daily schedule changes to clients, caregivers, and/or clinicians.
• Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care.
• Report weekly scheduling, employee performance, and shift completion data.
• Communicate and reinforce CareAparent policies and procedures.
• Adhere to company policies and standards for resolving consumer concerns.
• Some weekend, after hours, and holiday on-call duties, as needed

Skills

Customer service

Healthcare experience

Communication

Organizational skills

Multitasking

Technology use

Scheduling coordination

Education

Bachelor’s degree

Job description

CareAparent is a full-service home health care company that gives seniors the care they need to remain where they call home for as long as possible, as comfortably as possible, as humanly as possible. Our culture of hospitality ensures every person feels heard, valued, and supported–because when it comes to care, trust and consistency matters most. We are proud to be certified as a Great Place to Work and recognized as the 2026 Best of Home Care Employer of Choice & 2026 Best of Home Care Provider of Choice—recognition earned directly through our clients' and team members’ feedback. Our incredible employees are the reason we are able to give seniors the care they need to stay where they call home for as long as possible, as comfortably as possible, as humanly as possible.At CareAparent you will collaborate with other passionate individuals focused on giving the best care possible for our clients. We are seeking a full-time Scheduling Coordinator for home health aides and nurses who provide in-home care to seniors. At CareAparent, our Values are not just words. We use them to make decisions big and small, because they help keep our employees and clients stay safe, engaged, and focused on the best care possible. This position is responsible for master scheduling on the open shifts calendar, overseeing scheduling changes from clients and home health aides/nurses, corresponding time off requests, maintaining weekly hourly goals set by manager, and maintaining weekly hourly goals set by manager.Wage Range: $24 - $28/hourLocation: 2042 Wooddale Dr, Woodbury, MN 55125Hours: 8:00am to 4:30pm (Monday - Friday)*In-Office Role*Benefits:Medical, Dental, Vision, Short-Term Disability and HSA coverage401k with Employer MatchOpportunities for growth and advancementJob Duties:Schedule all shifts using CareAparent softwareMaintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matchesAnswer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contactPerform schedule adjustments as needed based on daily calendar activityCommunicate daily schedule changes to clients, caregivers, and/or cliniciansRecognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of careReport weekly scheduling, employee performance, and shift completion dataCommunicate and reinforce CareAparent policies and proceduresAdhere to company policies and standards for resolving consumer concernsSome weekend, after hours, and holiday on-call duties, as neededJob Qualifications:Bachelor’s degree preferredMinimum of two (2) years of customer service experience, with minimum of one (1) year of healthcare experience preferred.Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.Management experience preferredCommunication skills (in-person/phone)High organizational skillsAbility to multitaskAbility to navigate and use technologyAll new hires must pass a background check prior to employment.CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.CareAparent participates in the federal E-Verify program.