Home Health Scheduling Lead — In-Office

CareAparent; Woodbury (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

HSA coverage

401k with Employer Match

Growth opportunities

Job summary

CareAparent is seeking a Scheduling Coordinator to manage open shifts for home health aides and nurses in Woodbury, MN. The role focuses on creating high-quality client-care matches and serving as the daily contact for scheduling and care-related inquiries.

This in-office position requires strong customer service, healthcare exposure, and organizational skills. Opportunity for growth, with benefits including medical, dental, vision, and more, plus a 401(k) match.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two (2) years of customer service experience, with minimum of one (1) year of healthcare experience preferred.
• Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.
• Management experience preferred.
• Communication skills (in-person/phone).
• High organizational skills.
• Ability to multitask.
• Ability to navigate and use technology.
• All new hires must pass a background check prior to employment.

Responsibilities

• Schedule all shifts using CareAparent software.
• Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches.
• Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact.
• Perform schedule adjustments as needed based on daily calendar activity.
• Communicate daily schedule changes to clients, caregivers, and/or clinicians.
• Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care.
• Report weekly scheduling, employee performance, and shift completion data.
• Communicate and reinforce CareAparent policies and procedures.
• Adhere to company policies and standards for resolving consumer concerns.
• Some weekend, after hours, and holiday on-call duties, as needed

Skills

Customer service

Healthcare experience

Communication

Organizational skills

Multitasking

Technology use

Scheduling coordination

Education

Bachelor’s degree

Job description

CareAparent is seeking a Scheduling Coordinator to manage open shifts for home health aides and nurses in Woodbury, MN. The role focuses on creating high-quality client-care matches and serving as the daily contact for scheduling and care-related inquiries.

This in-office position requires strong customer service, healthcare exposure, and organizational skills. Opportunity for growth, with benefits including medical, dental, vision, and more, plus a 401(k) match.