Scheduling Coordinator

Triangle Family Dentistry; Wake Forest (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

AB&B Management is hiring a Guest Support Coordinator to join our patient-centered dental team. You will be the first point of contact, answer phones, maintain accurate guest records, and support our offices with professionalism and care.

The ideal candidate has a high school diploma, at least two years of customer service experience, and excellent communication and teamwork skills. Dental office experience is a plus and a positive attitude is a must.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience preferred.
• Dental office experience is a plus.

Responsibilities

• Answer phones professionally and follow telephone etiquette protocol.
• Provide excellent customer service to guests and patients.
• Maintain accurate guest accounts, records, and financial information.
• Coordinate with dental offices to help resolve insurance-related issues.
• Follow office policies, OSHA regulations, HIPAA requirements, and brand standards.
• Remain professional, reliable, and calm in a fast-paced environment.

Skills

Customer service

Communication

Organization

Teamwork

Education

High school diploma or equivalent

Job description

Now Hiring: Guest Support Coordinator

AB&B Management is hiring a Guest Support Coordinator to join our positive, patient-centered dental team.

We are a multi-office dental and specialty practice looking for an energetic, dependable, and growth-minded individual who enjoys helping others and providing excellent customer service.

About the Role

As a Guest Support Coordinator, you will be one of the first interactions our guests have with our practice. You will help create a welcoming experience, answer phones, maintain accurate records, and support our dental offices with professionalism and care.

Key Responsibilities

• Answer phones professionally and follow telephone etiquette protocol.
• Provide excellent customer service to guests and patients.
• Maintain accurate guest accounts, records, and financial information.
• Coordinate with dental offices to help resolve insurance-related issues.
• Follow office policies, OSHA regulations, HIPAA requirements, and brand standards.
• Remain professional, reliable, and calm in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience preferred.
• Dental office experience is a plus.
• Strong communication, organization, and teamwork skills.
• Positive attitude and passion for helping others.