Scheduling Coordinator

Semmes Murphey Clinic; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Semmes Murphey Clinic in Memphis, TN is seeking a Scheduling Coordinator to answer calls, coordinate referrals, send reminders, and manage multiple calendars while protecting patient confidentiality.

The role requires a high school diploma or equivalent and at least one year in healthcare, strong verbal and written communication, proficiency with Outlook and EMR software, and excellent organizational skills; Spanish bilingual is a plus.

Qualifications

• Requires high school diploma or equivalent and 1 year healthcare experience.
• Familiarity with healthcare privacy laws is preferred; bilingual in Spanish is a plus.
• Proficiency in Microsoft Outlook, Internet software, electronic medical records and practice management software.
• Organizational skills with attention to detail are required.

Responsibilities

• Answer and respond to calls on the clinic's appointment line.
• Coordinate referral appointments and send reminders.
• Maintain patient records and confidentiality; manage multiple schedules.
• Ensure patient information is complete and up to date.

Skills

Communication skills

Time management

Interpersonal skills

Customer service

Confidentiality

Education

High school diploma

Tools

Microsoft Outlook

EMR systems

Practice management software

Internet software

Job description

Description

The Scheduling Coordinator will answer and respond to calls coming into the Clinic on the appointment line. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

Job Type

Full-time

Requirements

• is able to communicate effectively, both orally and written, with excellent listening skills and the ability to speak clearly
• is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.