Scheduling Coordinator

Semmes Murphey; Memphis, Northern (TN, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Semmes Murphey is seeking a Scheduling Coordinator in Memphis to manage clinic calls, referrals, reminders, and patient records with strict confidentiality.

You will handle multiple schedules, ensure data accuracy, and deliver outstanding customer service in a healthcare setting. Strong communication and privacy awareness are essential, with bilingual Spanish a plus.

Qualifications

• Requires high school diploma or equivalent and 1 year healthcare experience.
• Good communication, listening and prioritization skills.
• Strong customer service with confidentiality and discretion.
• Familiarity with healthcare privacy laws; Spanish bilingual is a plus.

Responsibilities

• Answer and respond to calls on the clinic appointment line.
• Coordinate referral appointments and send reminders.
• Maintain patient records with confidentiality and accuracy.
• Manage multiple schedules and ensure patient information is complete and up to date.
• Provide excellent customer service while protecting patient privacy.

Skills

Communication skills

Time management

Interpersonal skills

Confidentiality and discretion

Education

High school diploma or equivalent

1 year healthcare experience

Tools

Microsoft Outlook

Electronic medical records

Practice management software

Job description

Description

The Scheduling Coordinator will answer and respond to calls coming into the Clinic on the appointment line. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

Requirements

We are searching for a candidate who:

• is able to communicate effectively, both orally and written, with excellent listening skills and the ability to speak clearly
• is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.