Scheduling Coordinator

Coastal Cosmetic Family Dentistry P; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Coastal Cosmetic & Family Dentistry in New York seeks a reliable Scheduling Coordinator to manage daily patient appointments, confirmations, and front-office coordination.

Ideal candidate is organized, friendly, and professional, with experience in dental or medical offices, strong communication, and comfort with scheduling software. Join a patient-centered, modern practice with growth opportunities.

Qualifications

• Dental or medical office experience preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced setting.
• Professional, kind, and team-oriented demeanor.
• Strong attention to detail.
• Comfort with scheduling systems and practice software.

Responsibilities

• Schedule and coordinate patient appointments for doctors and hygiene.
• Confirm appointments and communicate expectations clearly.
• Protect the schedule by minimizing cancellations and downtime.
• Fill openings quickly using recall, reactivation, and short-call lists.
• Monitor daily adjustments and collaborate with the team to maintain flow.
• Provide excellent patient service by phone and in person.
• Support the front office with communication, documentation, and coordination.

Skills

Dental/medical office experience

Excellent communication

Organizational skills

Multitasking

Professional demeanor

Attention to detail

Team-oriented

Tools

Practice management software

Job description

Job Description

Job Description

About Us

At Coastal Cosmetic & Family Dentistry, we are committed to delivering exceptional dental care in a patient-centered, welcoming environment. Our team combines technology, compassion, and professionalism to provide an outstanding patient experience. We are seeking a reliable, organized Scheduling Coordinator to help keep our practice running smoothly and efficiently.

Position Summary

The Scheduling Coordinator plays a key role in managing the daily flow of the practice. This position focuses on scheduling patient appointments, confirming schedules, minimizing cancellations, and ensuring our doctors and hygiene team maintain productive calendars. The ideal candidate is organized, friendly, and professional — someone who enjoys helping patients while maintaining order and efficiency in a busy office.

Key Responsibilities

• Schedule and coordinate patient appointments for doctors and hygiene
• Confirm appointments and communicate expectations clearly
• Protect the schedule by minimizing cancellations and downtime
• Fill openings quickly using recall, reactivation, and short-call lists
• Monitor daily adjustments and collaborate with the team to maintain flow
• Provide excellent patient service by phone and in person
• Support the front office with communication, documentation, and coordination

Important KPIs / Success Measures

• Daily/Monthly Productivity Goals Met (doctor & hygiene)
• High Confirmation Rates for next-day and same-day schedules
• Low Cancellation/No-Show Rate through proactive communication
• Strong Hygiene Reappointment Rate
• Efficient Filling of Same-Day Openings
• Recall & Reactivation Conversions (overdue scheduled)
• Accuracy in Appointment Types & Timing
• Positive Patient Feedback & Communication Ratings

Qualifications

• Dental or medical office experience preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced setting
• Professional, kind, and team-oriented demeanor
• Strong attention to detail
• Comfort with scheduling systems and practice software

Why Join Our Team?

• Supportive team and positive practice culture
• Modern, patient-focused environment
• Competitive pay and benefits
• Opportunities for personal and professional growth
• Rewarding work supporting patient health

Join Coastal Cosmetic & Family Dentistry and help shape exceptional patient experiences every day!