Dental Patient Coordinator

Riccobene Associates Family Dentistry; Rocky Mount (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Rocky Mount, NC is seeking a Patient Coordinator to support front-office operations, scheduling, insurance verification, payments, and data accuracy, ensuring a positive patient experience. This non-clinical role emphasizes efficiency and customer service within a busy dental office.

The Patient Coordinator will handle greeting, check-in/out, payments, reporting, and coordination of communications, while collaborating with the Office Manager to maintain

Qualifications

• Reliable punctuality to support opening hours.
• Strong customer service and communication skills.
• Dental front desk or medical front desk experience preferred.

Responsibilities

• Greet and assist patients to ensure a positive front-office experience.
• Check-in patients and verify information in the patient management software.
• Collect co-payments and balance registers daily.
• Check-out patients and schedule next appointments.
• Run reports and monitor office emails.
• Use RevenueWell for confirmations and insurance requests.
• Verify insurance and pre-authorizations.
• Support Office Manager with end-of-day processes.
• Escalate issues as needed.

Skills

Front desk greeting

Patient check-in

Co-pay collection

Patient checkout

Reporting

Email monitoring

RevenueWell

Insurance verification

Pre-authorizations

Cash balancing

Router preparation

Multi-tasking

Scheduling

Voicemail handling

Office communication

Teamwork

Confidentiality

Dental front desk

Education

High school diploma or equivalent

Tools

Practice management software

RevenueWell

Job description

Position Summary

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

Position Summary

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

Qualifications

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time offVision insurance