Scheduling Coordinator

Paradigm Oral Health; Santa Barbara (CA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Employee Assistance Program

Uniforms/Scrubs Provided

401(k) with Company Match

Health Savings Account

Paid Vacation

Paid Holidays

Life Insurance

Job summary

Join a dedicated oral surgery practice that values exceptional patient care and community service. As a Scheduling Coordinator, you will play a vital role in ensuring smooth operations and outstanding service. Your responsibilities will include greeting patients, scheduling appointments, and providing concierge-level customer service. This is a fantastic opportunity to grow within a supportive team that prioritizes patient satisfaction and professional development. If you're a compassionate and organized individual looking to make a difference, this entry-level position is perfect for you.

Qualifications

• 1+ year of customer service experience required.
• Understanding of dental terminology preferred.

Responsibilities

• Greet patients, schedule appointments, and manage patient flow.
• Provide exceptional customer service to patients and referring offices.
• Ensure confidentiality of information per HIPAA regulations.

Skills

Customer Service

Dental Terminology Understanding

Office Skills

Organizational Skills

Education

High School Diploma or Equivalent

Job description

We are an elite oral surgery practice committed to exceptional patient care and first-class service to referring doctors. We are seeking a fun, hardworking, compassionate team player to help grow our practice and serve our community's oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Scheduling Coordinator is crucial in providing exceptional patient care, ensuring the best clinical outcomes, and meeting patient needs.

Role and Responsibilities

• Greet patients, answer phones, schedule appointments, collect patient financial responsibility, and prepare patient charts.
• Provide concierge-level customer service while interacting with patients, referring offices, and team members via phone, in person, or electronically.
• Ensure patients and visitors are greeted promptly and professionally.
• Answer calls promptly with a friendly demeanor.
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms.
• Prepare daily schedules for each provider.
• Manage patient flow to reduce wait times.
• Assist patients as needed.
• Maintain a neat and orderly reception area.
• Maintain professional relationships with referring offices.
• Ensure confidentiality of all information per HIPAA regulations.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• At least one year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality.
• Basic office skills such as typing and filing.
• Good organizational skills and attention to detail.

Core Benefits & Wellness

• Medical, Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided

Financial Well-Being

• Competitive pay, bonus potential, and annual merit reviews
• 401(k) with company match
• Health Savings Account (HSA) with HDHP plans

Life Insurance

• Basic and supplemental life insurance, including for spouse and children

Time Off, Disability, and Leave

• Paid vacation starting at 2 weeks and 6 paid holidays annually
• Long and short-term disability plans

Compensation

Hourly wage: $24-$27

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Healthcare