Scheduling Coordinator

The-Perico-Group; Reading (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

Holidays

Paid Parental Leave

401(k) Plan with company match

Medical/Dental/Vision insurance with H

EAP

Life and Disability Insurance

CPR Certification Renewal

Uniforms provided

Job summary

The-Perico-Group in Reading, MA is seeking a Scheduling Coordinator to join our elite periodontal practice. This in-office, non-remote role requires welcoming patients, managing calls, and scheduling to maximize provider time and patient satisfaction.

Responsibilities include maintaining records, coordinating with referring offices, and upholding HIPAA standards. Competitive benefits and a full-time schedule with paid time off and holidays accompany the position.

Qualifications

• Must have strong customer service orientation.
• Excellent communication and listening skills.
• Ability to manage time and schedule efficiently.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phones promptly and courteously; schedule appointments.
• Maintain and optimize daily schedule; review patient records and referrals.
• Ensure HIPAA compliance and confidentiality of all information.
• Assist patients as needed and support referring offices.
• Handle reception area upkeep and professional relationships with partners.

Skills

Customer service

Communication

Time management

Organization

Team player

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location: Reading, MA (this is an in-office position, it is not remote or hybrid)

Position Highlights

We are an elite, dynamic Periodontal surgery practice that is committed to delivering exceptional care to our patients and first-class service to referring providers. We are looking to add an outgoing individual who is passionate about providing premier customer service. The successful candidate will be a fun, hardworking, compassionate team player who will enhance the growth of our practice while providing an outstanding patient experience.

The primary role of the Scheduling Coordinator is to support the practice in meeting our goals to provide optimal clinical outcomes and exceed the expectations of our patients. Scheduling Coordinators at our practice welcome patients, answer phone calls, schedule appointments, collect patient financial responsibility and review patient records and referral documentation.

This is an hourly (non-production based) position and will be full-time working 30 hours or more hours per week.

Role and Responsibilities

• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer the phone promptly with a smile
• Schedule appointments to optimize patient satisfaction, provider time and most effective use of treatment rooms
• Review and maintain the daily schedule
• Review and maintain accurate information on patient records
• Assist patients as necessary
• Maintain reception area in a neat and orderly condition
• Maintain professional relationship with referring offices
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other duties as assigned
• Paid Time Off (starting at 2 weeks) plus Sick Time, 6 Paid Holidays, and Paid Parental Leave (2 weeks)
• Annual Merit Reviews with Bonus Potential
• Medical/Dental/Vision Insurance (with HSA option) plus Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan with 4% Company Match
• CPR Certification Renewal
• FIGS Scrubs/Uniforms and all PPE provided

Skills and Abilities

• Passionate about caring for people
• Friendly, inviting and professional personality and presence
• Superior active listening and communication aptitudeAppreciates different perspectives and opinions
• Recognizes others’ feelings and responds supportively
• Team-oriented and solution-driven mindset
• Solid organization strategy that highlights strong attention to detail, critical thinking and time management

Qualifications

• High school diploma or equivalent required
• One year in a customer service setting preferred

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status