Scheduling Coordinator

Paradigm Oral Surgery; Reading (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Sick time

6 paid holidays

Paid parental leave

Annual merit reviews with bonus

Medical/dental/vision insurance + HSA

Life and disability insurance

Employee Assistance Program (EAP)

401(k) plan with company match

CPR certification renewal

Scrubs/uniforms and PPE provided

Job summary

Paradigm Oral Surgery in Reading, MA seeks a Scheduling Coordinator to greet patients, answer calls, and schedule appointments while ensuring accurate records and HIPAA compliance. This full-time, in-office role focuses on delivering exceptional patient experiences and coordinating referrals with referring offices.

The successful candidate will be friendly, detail-oriented and capable of managing a busy front desk with professionalism and teamwork. Prior customer service is valued.

Qualifications

• High school diploma or equivalent required.
• One year in a customer service setting preferred.
• Passionate about caring for people.

Responsibilities

• Provide concierge level customer service to patients and referring offices.
• Greet patients and visitors upon arrival with a friendly demeanor.
• Answer the phone promptly and professionally.
• Schedule appointments to optimize patient satisfaction and room utilization.
• Review and maintain daily schedule and patient records.
• Maintain reception area in a neat condition and protect confidentiality per HIPAA.
• Assist patients as necessary and support practice operations.
• Participate in benefits administration and company programs as applicable.

Skills

Caring customer service

Friendly professional demeanor

Active listening & communication

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location: Reading, MA (this is an in-office position, it is not remote or hybrid)

Position Highlights

We are an elite, dynamic Periodontal surgery practice that is committed to delivering exceptional care to our patients and first-class service to referring providers. We are looking to add an outgoing individual who is passionate about providing premier customer service. The successful candidate will be a fun, hardworking, compassionate team player who will enhance the growth of our practice while providing an outstanding patient experience.

The primary role of the Scheduling Coordinator is to support the practice in meeting our goals to provide optimal clinical outcomes and exceed the expectations of our patients. Scheduling Coordinators at our practice welcome patients, answer phone calls, schedule appointments, collect patient financial responsibility and review patient records and referral documentation.

This is an hourly (non-production based) position and will be full-time working 30 hours or more hours per week.

Role and Responsibilities

• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer the phone promptly with a smile
• Schedule appointments to optimize patient satisfaction, provider time and most effective use of treatment rooms
• Review and maintain the daily schedule
• Review and maintain accurate information on patient records
• Assist patients as necessary
• Maintain reception area in a neat and orderly condition
• Maintain professional relationship with referring offices
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other duties as assigned
• Paid Time Off (starting at 2 weeks) plus Sick Time, 6 Paid Holidays, and Paid Parental Leave (2 weeks)
• Annual Merit Reviews with Bonus Potential
• Medical/Dental/Vision Insurance (with HSA option) plus Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan with 4% Company Match
• CPR Certification Renewal
• FIGS Scrubs/Uniforms and all PPE provided

Skills and Abilities

• Passionate about caring for people
• Friendly, inviting and professional personality and presence
• Superior active listening and communication aptitudeAppreciates different perspectives and opinions
• Recognizes others’ feelings and responds supportively
• Team-oriented and solution-driven mindset
• Solid organization strategy that highlights strong attention to detail, critical thinking and time management

Qualifications

• High school diploma or equivalent required
• One year in a customer service setting preferred

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status