Treatment Coordinator

The-Perico-Group; Reading (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid Time Off, holidays, sick time,Par

EAP

Job summary

The-Perico-Group in Reading, MA is seeking a full-time Treatment Coordinator to be the main connection from first call to treatment completion, coordinating schedules, explaining plans and costs, and ensuring HIPAA-compliant patient interactions.

You will collaborate with the clinical team to maintain patient flow, present treatment options (periodontal, dental implant), and guide patients through financing while delivering compassionate care in a fast-paced dental specialty practice.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Understanding of dental terminology.
• Periodontal, oral surgery, endodontic, or other dental specialty experience is beneficial.
• Experience discussing treatment costs, insurance benefits, and financial arrangements is a plus.

Responsibilities

• Deliver exceptional service to patients and referring offices
• Maintain doctors’ schedules to ensure efficient use of their time
• Partner closely with the clinical team to ensure smooth patient flow
• Understand periodontal treatment recommendations and develop treatment plans from the doctor’s diagnosis
• Present periodontal and dental implant treatment plans, explain treatment costs, verify insurance information, and collect patient payments
• Coordinate communication with referring dental offices
• Maintain accurate patient records and HIPAA compliance
• Perform other duties as assigned

Skills

Excellent communication

Strong organizational skills

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Monday-Friday | Reading, MA (on-site)

We are an elite, dynamic Periodontal surgery practice that is committed to delivering exceptional care to our patients and first-class service to referring providers. We are looking to add an outgoing individual who is passionate about providing exceptional patient care on a full-time basis in our Reading location.

As a Treatment Coordinator, you will be a key connection point for patients from their first call through treatment completion. You’ll serve as a trusted resource for patients – helping them understand their treatment plans, guiding them through financial options, and ensuring every interaction is handled with professionalism and care.

We are looking for a fun, hardworking team player to enhance the growth of our practice while continuing to fulfill patient’s oral healthcare needs. If you are passionate about patient care, treating and educating patients, we would love to hear from you!

Key responsibilities include:

• Deliver exceptional service to patients and referring offices
• Maintain doctors’ schedules to ensure efficient use of their time
• Partner closely with the clinical team to ensure smooth patient flow
• Understand periodontal treatment recommendations and develop treatment plans from the doctor’s diagnosis
• Present periodontal and dental implant treatment plans, explain treatment costs, verify insurance information, and collect patient payments
• Coordinate communication with referring dental offices
• Maintain accurate patient records and HIPAA compliance
• Perform other duties as assigned

Education and Experience

• High school diploma or equivalent
• At least one year of customer service experience
• Understanding of dental terminology
• Periodontal, oral surgery, endodontic, or other dental specialty experience is beneficial
• Experience discussing treatment costs, insurance benefits, and financial arrangements is a plus

Skills and Abilities

• Strong organizational skills and attention to detail
• Basic office and computer skills (typing, filing, digital communication)
• Excellent communication and problem-solving skills
• Ability to collaborate and contribute positively to a team environment

What We Offer

• Annual Merit Reviews with Bonus Potential
• Paid Time Off (starting at 2 weeks) plus Sick Time, 6 Paid Holidays, and Paid Parental Leave (2 weeks)
• Health, dental, and vision insurance (with HSA option) plus Life and Disability insurance
• 401(k) with 4% company match
• Employee Assistance Program (EAP)
• FIGS Scrubs/Uniforms and all PPE provided
• CPR/BLS certification renewal provided

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

E-Verify Participation Notice:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.