Dental Scheduling Coordinator

Tots to Teens Dental Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health, life, and disability insurance

Employee assistance program

Paid time off

On-the-job training and advancement

Job summary

Tots to Teens Dental Group is seeking a motivated Scheduling Coordinator to support multiple pediatric practices. You will help patients access and schedule essential dental care for their children, maintain accurate records, and ensure a positive patient experience with HIPAA-compliant practices.

Responsibilities include handling inbound/outbound calls, managing appointments in Open Dental Software, verifying information, and collaborating with team members to deliver high-quality patient

Qualifications

• High School Diploma or GED is required.
• Typing speed of at least 45 words per minute.
• Ability to maintain patient confidentiality under HIPAA standards.
• Clear, professional communication with patients and team members.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound calls to schedule or reschedule patient appointments.
• Make outbound calls to confirm or reschedule appointments.
• Schedule, change, and cancel appointments using Open Dental Software.
• Obtain and verify patient personal and insurance information.
• Document all patient calls and interactions in Open Dental Software.
• Apply dental codes to appointments to coordinate with insurance requirements.
• Collaborate with dental offices and other departments via phone, chat, and email.
• Learn and adapt to new office technologies and protocols as developed.
• Perform other duties as assigned.

Skills

Dental scheduling

Customer service

Open Dental Software

Bilingual (preferred)

Typing 45 WPM

HIPAA compliance

Education

High School Diploma or GED

Tools

Open Dental Software

Job description

Join a Team that helps patients access the Dental Care they need!

Who We’re Looking For

We are seeking motivated, detail-oriented, and reliable Dental Scheduling Coordinato rto help patients access and schedule the dental care their children need. The ideal candidate is organized, professional, and passionate about providing excellent patient service. If you’re interested in growing or starting your career in dental, thrive in a fast-paced environment, and enjoy communicating with patients and supporting dental practices, we’d love to meet you!

About the Role

As a Scheduling Coordinator, you will support multiple Tots to Teens pediatric dental practices and play an important role in coordinating patient appointments, maintaining accurate patient information, and ensuring a positive patient experience. This position requires strong organizational skills, attention to detail, and a commitment to maintaining patient confidentiality in accordance with HIPAA standards.

Your responsibilities will include, but are not limited to, the following:

• Answer inbound calls to schedule or reschedule patient appointments
• Make outbound calls to patients to confirm, schedule, or reschedule appointments
• Schedule, change, and cancel appointments using Open Dental Software
• Obtain and verify all pertinent appointment information, including patient personal and insurance information
• Document all patient calls and interactions accurately in Open Dental Software
• Apply the appropriate dental codes to appointments to coordinate with insurance requirements
• Maintain punctuality and consistent attendance, as reliability is essential to this position=
• Maintain professional communication with dental offices and other Patient Services departments via chat, email, and phone
• Learn and adapt to new office technologies, software, and protocols as they are developed and implemented
• Work independently while also collaborating effectively with team members
• Perform other duties as assigned

Ideal candidates will also have

• Previous experience in dental or healthcare administration, preferred but not required
• Bilingual communication skills, a plus
• Excellent computer skills and the ability to learn and use practice management software systems
• A detail-oriented mindset and the ability to manage tasks efficiently
• Excellent active listening skills, including the ability to understand others, ask appropriate questions, and communicate thoughtfully
• Strong reading comprehension skills and the ability to understand written work-related documents
• A commitment to maintaining patient confidentiality in accordance with HIPAA standards

Requirements

• High School Diploma or GED Certificate
• Ability to type at least 45 words per minute
• Ability to maintain the highest level of confidentiality at all times
• Ability to communicate clearly and professionally with patients and team members
• Ability to work both independently and cooperatively in a team setting
• Reliable attendance and punctuality

Working Conditions / Physical Requirements

• Sitting – 80% of the time
• Standing – 20% of the time
• Business office setting with moderate noise levels
• Ability to lift up to 25 pounds as needed
• Frequent interaction with patients and interoffice personnel
• Exceptional hand dexterity and typing skills
• Ability to hear and communicate clearly via telephone and in person

We offer a comprehensive benefits package, including:

• 401(k) with matching
• Dental and Vision insurance
• Health, life, and disability insurance
• Employee assistance program
• Paid time off
• On-the-job training and opportunities for advancement
• Referral program

If you're passionate about patient care and want to grow your dental and billing career with an outstanding team, we'd love to hear from you.